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Field Technician in Nashville, TN at Vaco

Date Posted: 1/18/2018

Job Snapshot

Job Description

This position owns the customer clinical setting inventory and will include performing gap analysis, procurement, installation, and testing of all end-user devices needed for each customer deployment of the Epic Electronic Medical Record. Responsibility for creating project plan, customer checklists and managing associated end-user devices for all Epic projects. Examples of equipment include but are not limited to: PC/workstations, printers, document scanners, credit card readers, and other attached peripheral devices. This role will also assist with the documentation and tracking of network outlets, IPs and Port #s, and device layout to assist with printer mapping. In addition, work directly with clients to review the technology gap analysis, and assist with recommendations on required hardware replacement to support Epic.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Travel to client clinic locations across the United States to perform a technology inventory, assessment, and gap analysis
  • Present these findings directly to clients and to the project team and assist with required and recommended technology upgrades
  • Manage the Workstation and Printer inventory spreadsheets across all locations
  • Coordinate with the project team for workstation and printing-related change control and deployment processes
  • Communicate in advance with local operations, often 3rd party IT vendors, on project planning, requirements and status
  • Interact with clinicians to obtain clarification on the use of devices as it relates to their clinical workflows. ??
  • Understand expected results and document failures effectively for the Epic TDR Issues List based on test script requirements.
  • Acting as a liaison between the technical team and the application team for all device-related topics
  • Updating end-user device project plans, trackers, and other work plans
  • Coordinating end-user hardware inventory, assessments, procurement, deployment, and testing needed to support the Epic environment and associated systems, including, but limited to, workstations, printers, mobile carts, arms, and barcode scanners
  • Scheduling and coordinating visits to each go-live site to assess current end-user hardware and perform gap analysis based on validated application workflows
  • Scheduling and coordinating technical dress rehearsal and visits to each go-live site to test end-user hardware and track issues to resolution
  • Coordinating with the testing and implementation project managers and application leads to provide peripherals, storage, and other hardware needed for testing
  • Other duties as assigned.

EDUCATION:




•Two-year degree in Information Technology, Computer Science or equivalent experience required



•CompTIA A+ Certification with Windows 7 or better preferred


Job Requirements

This position owns the customer clinical setting inventory and will include performing gap analysis, procurement, installation, and testing of all end-user devices needed for each customer deployment of the Epic Electronic Medical Record. Responsibility for creating project plan, customer checklists and managing associated end-user devices for all Epic projects. Examples of equipment include but are not limited to: PC/workstations, printers, document scanners, credit card readers, and other attached peripheral devices. This role will also assist with the documentation and tracking of network outlets, IPs and Port #s, and device layout to assist with printer mapping. In addition, work directly with clients to review the technology gap analysis, and assist with recommendations on required hardware replacement to support Epic.



PRINCIPAL RESPONSIBILITIES AND DUTIES:



Travel to client clinic locations across the United States to perform a technology inventory, assessment, and gap analysis
Present these findings directly to clients and to the project team and assist with required and recommended technology upgrades
Manage the Workstation and Printer inventory spreadsheets across all locations
Coordinate with the project team for workstation and printing-related change control and deployment processes
Communicate in advance with local operations, often 3rd party IT vendors, on project planning, requirements and status
Interact with clinicians to obtain clarification on the use of devices as it relates to their clinical workflows. ??
Understand expected results and document failures effectively for the Epic TDR Issues List based on test script requirements.
Acting as a liaison between the technical team and the application team for all device-related topics
Updating end-user device project plans, trackers, and other work plans
Coordinating end-user hardware inventory, assessments, procurement, deployment, and testing needed to support the Epic environment and associated systems, including, but limited to, workstations, printers, mobile carts, arms, and barcode scanners
Scheduling and coordinating visits to each go-live site to assess current end-user hardware and perform gap analysis based on validated application workflows
Scheduling and coordinating technical dress rehearsal and visits to each go-live site to test end-user hardware and track issues to resolution
Coordinating with the testing and implementation project managers and application leads to provide peripherals, storage, and other hardware needed for testing
Other duties as assigned.


EDUCATION:

•Two-year degree in Information Technology, Computer Science or equivalent experience required

•CompTIA A+ Certification with Windows 7 or better preferred