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Help Desk/Application Support in Altamonte Springs, FL at Vaco

Date Posted: 11/14/2018

Job Snapshot

Job Description


  • Responds to end user requests for support of business relevant computer issues. Keeps current with software updates on servers and desktop computers. Implements appropriate educational and training programs to ensure efficient use of integrated systems.
  • Provide first level support of our EMR (electronic medical record) system CPR+ and internal web based patient, physician and payer portals.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Document internal procedures
  • Assist with onboarding of new users
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software Maintain an accurate inventory of all equipment, software and software licenses
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required
  • Work in a helpdesk ticketing system.