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Help Desk Speicialist in Louisville, KY at Vaco

Date Posted: 2/27/2018

Job Snapshot

Job Description

Job Summary

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.


  • Natural apptitude for techonlogy and customer support
  • Strong work ethic

Primary responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.