Help Desk Supervisor (System Admin) | Las Vegas | $70k in Las Vegas, NV at Vaco

Date Posted: 11/5/2020

Job Snapshot

Job Description


Primary job functions will be to oversee systems and manage our Help Desk staff. Applicants will be highly motivated and organized, able to work as part of a team, and willing to learn from a talented and diverse team around them. Reports to the IT Manager.


  • Active Directory maintenance, user creation and group administration, including MS Exchange attributes
  • Manage staff of three
  • Diagnose and resolve hardware/software issues in Las Vegas office with the helpdesk and systems teams
  • Monitor, troubleshoot & escalate when required, including Aspera, IIS/Web interfaces, Network Attached Storage, etc.
  • Building and deploying computer workstations and associated software packages
  • Maintain backup strategy
  • Working with computer workstation hardware and putting together computer workstations.
  • Working with TCP/IP based networking products
  • Provide timely and creative solutions to difficult problems
  • Manage hardware inventories to organize, label, and provide asset tracking for various computer and A/V hardware


  • High School diploma or equivalent
  • Minimum age of 18 years and above
  • Must be able to communicate effectively in English, in both written and oral forms
  • 2-4 years of relevant experience in systems administration and help desk services
  • Reliable, and can be counted on to work all scheduled work days
  • Will need to be able to work flexible hours, rotating & on-call schedules
  • Capable of working any mandatory overtime; which can occur during the work week, weekends, and occasional holidays
  • Proven management/supervisory experience within an IT environment
  • Expert level Active Directory Administration
  • Strong experience with Microsoft Windows and Macintosh operating systems
  • Possess a thorough understanding of principles of TCP/IP based networks
  • Knowledge of computer workstation functionality and components
  • Dedication, teamwork and professionalism
  • The ability to handle high pressure situations and deal with ambiguity
  • Possess a thorough understanding of consumer-level audio, video, and home theater equipment including the ability to hook up, manage, and tear down A/V equipment
  • Excellent written and verbal communication skills
  • Ability to sit for long periods of time, climb ladders, crawl under desks, walk to all departments and work over head.
  • Must be able to lift up to 50 lbs. unassisted and occasionally lift more than 50 lbs.


  • Some familiarity of game development systems is advantageous
  • Familiarity with hardware/software asset tracking and inventory systems
  • Interest and knowledge of video games and game development

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and will perform other related duties, as may be required.

Job Requirements

Aspera, IIS/Web interfaces, NAS, A/V hardware, TCP/IP, etc.