Help Desk Support in West Palm Beach at Vaco

Date Posted: 8/21/2020

Job Snapshot

Job Description

Help Desk Support
West Palm Beach
6 months contract to hire

We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.



Responsibilities

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Respond to customer queries by phone and email
  • Create step-by-step training material with screenshots for clients
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Document internal procedures
  • Maintain daily performance of computer systems
  • Ask educated questions and listen to customers to determine root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Run diagnostic problems to resolve problems
  • Clean up computers
  • Report significant and recurring issues to the tier-2 support team


Requirements

  • Associated Degree
  • 6 months to 2 years of technical support experience
  • Ability to diagnose and resolve basic computer/technical issues
  • Excellent communication skills
  • Basic Active Directory knowledge and ability to do password resets