Help Desk Technician in West Palm Beach, FL at Vaco

Date Posted: 6/13/2019

Job Snapshot

Job Description

The I.T. Support Specialist supports users ensuring successful installation and on-going use of workplace endpoint technology within complex environments. The specialist evaluates new technologies within existing environments. This position monitors and troubleshoots technical problems utilizing hardware and software testing tools and techniques. The I.T. Support Specialist works closely with other support specialists using these systems, providing first and second level support as needed.

** BEING FLUENT IN PORTUGUESE IS REQUIRED FOR THIS ROLE.

  • Assist with set up, troubleshooting and routine maintenance of company hardware and software on site and for remote users via phone and other support resources.
  • Including but not limited to:
    • Imaging / Shipping / Repair on laptops, desktops and thin clients
    • Printers, faxes and multifunction devices
    • Application and operating system support for Windows
    • User maintenance
    • Phone systems and network connectivity
  • Identifies problems as they occur and suggests appropriate steps to solve them in situations where the problem is not difficult or complex. Seeks advice and guidance on non-routine or problem areas from others.
  • Work with vendors to open and escalate trouble tickets when necessary
  • Use the existing help desk ticketing system and inventory management system for communication and documentation
  • Maintaining logs, records and inventory data
  • End user Training
  • Maintains customer rapport by listening to and resolving concerns; answering questions.
  • Maintains safe work environment by following standards and policies.
  • Updates job knowledge by participating in educational opportunities; reading technical publications.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • 3 years of experience as a Help Desk Technician (preferred)
  • Investigate and resolve trouble ticket items and make necessary repairs

Full time position