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Help Desk Tier 1 in Maitland, FL at Vaco

Date Posted: 11/20/2018

Job Snapshot

Job Description

Job Description:
The Help desk currently supports 60+ different University and Higher Education establishments across the United States. Contractors will consist of:

* Faculty (Teachers, Professors, Deans, Instructors, Instructional Designers)
* Staff (CIO's, Directors, Admin Assistants, Registrars, Financial Aid, Lab Assistants, Facilities, Janitorial)
* Students (Dual Enrolled High School, Freshman, Post Graduate, Doctorate and Continuing Education)
* Internal SunGard Higher Education Employees (Onsite support, Leadership, Interoffice)

Ideal candidate:
Superior Customer Service
White Glove telephone customer servicing skill
Ability to speak technically and patiently with people with a wide variety of experiences and skill levels; technology based or otherwise.

Technical experience with:
* Microsoft Windows XP, VISTA, 7
* Macintosh OS Support (This is a skill set that we need to start receiving in the candidates that we bring on)
* Microsoft Exchange Environments
* Microsoft Office Suite of products (Outlook, Word, Excel, PowerPoint, Access)
* Basic HTML
* Basic Microsoft Server
* Active Directory Implementations
* Novel Implementations
* Printer Software Installation

The average calls can consist of:
* Password Resets for a wide variety of systems
* Operating System navigation and assistance
* Email Troubleshooting
* Troubleshooting Printing issues
* Escalating high priority/class in session issues to onsite staff with urgency.
* Assisting students with navigation and usage of Learning Management Systems
* Assisting Faculty with design and troubleshooting of Online Course Content

Pay Rate:
$12.50 an hour

Contract Length:
6 months