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Help Desk Tier 1 in Rochester, NY at Vaco

Date Posted: 11/27/2018

Job Snapshot

Job Description

At Vaco,we help you get the advantage over your competition! We match Accounting, Financial, IT and Administrative professionals with career growth opportunities; our recruiters have direct access to HR departments and hiring managers. We have an excellent opportunity for a Customer Service Administrator to support the Sales and Marketing efforts of a growing company.

Apply with Vaco, and we will be your personal advocate! We will promote your strengths and help prepare you for your interview, supplying you with key information about our client. We will provide you with access to market trends, compensation expectations, company culture and growth opportunities that are perfect for you! Find your best fit through Vaco today!

Job Description:
The Help desk currently supports 60+ different University and Higher Education establishments across the United States. Contractors will consist of:

* Faculty (Teachers, Professors, Deans, Instructors, Instructional Designers)
* Staff (CIO's, Directors, Admin Assistants, Registrars, Financial Aid, Lab Assistants, Facilities, Janitorial)
* Students (Dual Enrolled High School, Freshman, Post Graduate, Doctorate and Continuing Education)
* Internal SunGard Higher Education Employees (Onsite support, Leadership, Interoffice)

Ideal candidate:
Superior Customer Service
White Glove telephone customer servicing skill
Ability to speak technically and patiently with people with a wide variety of experiences and skill levels; technology based or otherwise.

Technical experience with:
* Microsoft Windows XP, VISTA, 7
* Macintosh OS Support (This is a skill set that we need to start receiving in the candidates that we bring on)
* Microsoft Exchange Environments
* Microsoft Office Suite of products (Outlook, Word, Excel, PowerPoint, Access)
* Basic HTML
* Basic Microsoft Server
* Active Directory Implementations
* Novel Implementations
* Printer Software Installation

The average calls can consist of:
* Password Resets for a wide variety of systems
* Operating System navigation and assistance
* Email Troubleshooting
* Troubleshooting Printing issues
* Escalating high priority/class in session issues to onsite staff with urgency.
* Assisting students with navigation and usage of Learning Management Systems
* Assisting Faculty with design and troubleshooting of Online Course Content

Pay Rate:
$12.50 an hour

Contract Length:
6 months