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Help Desk in Pelham, AL at Vaco

Date Posted: 5/7/2018

Job Snapshot

Job Description

Duties & Responsibilities:

Provides support to on a variety of technical issues - examples include: desktop, laptop hardware and software; network troubleshooting, in collaboration with the network infrastructure group.

Duties shall include, but not be limited to:

* Diagnosing and troubleshooting desktop system, printer and operating problems

* Consulting and instructing users on hardware and software questions/issues

* Collaborate with IT Service Center and Network Infrastructure teams

* Install, maintain and upgrade equipment and its associated infrastructure

* Runs diagnostic tests to isolate system problems and make recommendations for potential solutions

* Operating Systems Windows, OS-X

* MS Office (Windows and Mac) software

* Mac imaging solutions and ability to create Mac images

* Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC

* Experience with enterprise wide rollouts of new operating systems and software

* Hands on experience removing viruses and spyware using various tools

* Able to work extended and flexible hours

* Identifies, researches, and resolves technical problems

* Responds to telephone calls, email and dispatched requests for technical support

* Documents, tracks and monitors the problem to ensure a timely resolution RAF Effective date 5/03/10

* Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, phones, cell phones, PDAs, iPhones and iPad

POSITION REQUIREMENTS

Skills Requirements:

* Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments

* Commercial experience in an IT support technician role that includes 3+ years of technical support experience in a hybrid Windows and MAC environment

* 1+ years' experience in helpdesk operations, to include Windows and Mac clients

* Hands on experience and in-depth knowledge of Macintosh technologies

* Experience with mobile applications/products including: iPhone, iPad, and Android platforms Expertise in iPad / iPhone

* Self-starter that can collaborate actively with others in a cross-functional team

* Proven attention to detail and high standards for quality

* Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary

* Highly skilled in documenting written troubleshooting steps and instructions