Helpdesk Analyst in Nashville, TN at Vaco

Date Posted: 9/27/2019

Job Snapshot

Job Description

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

  • Receive and respond to incoming eMail and calls concerning computer, network, telephone, hardware and software problems.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software.
  • Provide technical support for internal and work from home employees.
  • Perform on-site analysis, diagnosis, and resolution of complex network, PC, and peripheral problems.
  • Accurately document instances of software or hardware failure, repair, installation, and removal, move and other work requests.
  • Recommend, schedule and perform computer hardware and peripheral equipment upgrades, improvements, and repairs.
  • Assist with the development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables.
  • Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
  • Conduct research on computer products in support of computer procurement and development efforts.
  • Enter all problem requests into the helpdesk tracking software and resolve or escalate when appropriate.
  • Identify, analyze, and coordinate resolution to problem trends received at the helpdesk.
  • Participates in efforts to improve operational processes and procedures.
  • Performs other duties as assigned.

Job Requirements

DUTIES INCLUDE BUT ARE NOT LIMITED TO: Receive and respond to incoming eMail and calls concerning computer, network, telephone, hardware and software problems. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software. Provide technical support for internal and work from home employees. Perform on-site analysis, diagnosis, and resolution of complex network, PC, and peripheral problems. Accurately document instances of software or hardware failure, repair, installation, and removal, move and other work requests. Recommend, schedule and perform computer hardware and peripheral equipment upgrades, improvements, and repairs. Assist with the development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans. Conduct research on computer products in support of computer procurement and development efforts. Enter all problem requests into the helpdesk tracking software and resolve or escalate when appropriate. Identify, analyze, and coordinate resolution to problem trends received at the helpdesk. Participates in efforts to improve operational processes and procedures. Performs other duties as assigned.