HelpDesk Specialist I in Long Beach, CA at Vaco

Date Posted: 1/28/2020

Job Snapshot

Job Description

IT HelpDesk Specialist I

Duration: 6 Month Contract (potential extension)


Location: Long Beach

JOB SUMMARY:


  • PC Troubleshooting
  • Windows
  • Mac
  • MS Office
  • ServiceNow
  • Basic Customer Service Skills
  • Cisco Softphone


EXAMPLES OF DUTIES:

Under immediate supervision, performs general technical work mainly in the installation, support and maintenance of personal computer, software, operating systems and utilities.

* Installs, customizes, maintains, and integrates operation system software;


* Installs and maintains database management systems, data communications systems and software utilities and tools;

* Defines backup, recovery, and security procedures for all databases and systems software products/programs;

* Analyzes operating systems and software, defines problems and develops problem solutions or coordinates resolutions through the use of vendors;

* Monitors systems performance and reports capacity status;

* Develops, maintains, and/or updates system procedures and documentation;

* Ensures system integrity and reliability to minimize downtime;

* May evaluate end user requests and concerns and analyze current systems to determine appropriate steps to be taken to meet needs or prevent problems;

* May perform feasibility analysis and evaluate potential solutions;

* May prepare reports, documentation, and plans for designs and system enhancements;

* May plan, prioritize and schedule work and tasks for project team members;

* May prepare or evaluate training materials and manuals;

* Performs other related duties as assigned.

  • Experience with ServiceNow is a Plus!