HelpDesk Technician - IT Specialist II in Newport Beach, CA at Vaco

Date Posted: 10/16/2020

Job Snapshot

Job Description

Helpdesk Technician - IT Specialist II

Location: Newport Beach

(***Unfortunately NO Corp2Corp or 3rd Parties Please ***)

Summary

The HelpDesk Technician - IT Support Specialist II position is responsible for being the first point of contact for all IT support related items. You will be responsible for a variety of tasks to ensure the technology needs of the employees are met so they can effectively perform their duties. The ideal candidate will perform these tasks while maintaining a positive and productive relationship with the employees, vendors, and clients.

Responsibilities Include but are not limited to:

Duties include the following (other duties may be assigned as required by management):

  • Serve as the initial point of contact for IT requests.
  • Manage IT support requests utilizing ticketing system; resolve or escalate issues accordingly.
  • New employee onboarding: accounts creation; workstation and mobile device setups and configuration.
  • Install, manage and troubleshoot various SaaS and on-premises software systems such as G Suite, Office 365, Quickbooks, , Corridor, Flightbridge, etc.
  • Manage and troubleshoot VoIP phones
  • Trouble shoot existing low voltage wiring and run new cables as needed.
  • Provide end-user support as needed: hardware and software troubleshooting; email; wireless connectivity; MS Office applications; printing connectivity issues, etc.
  • Document all incidents in ticketing system
  • Update and maintain knowledge and configuration management databases
  • Coordinate w/existing vendors and service providers
  • Assist w/ IT infrastructure projects
  • Identify user needs, provide end-user training as appropriate
  • Participation in the development and improvement of processes and internal controls.
  • Maintaining a positive relationship with customers and vendors alike.

Highly Desirable

  • Office 365 experience
  • Windows Systems
  • Experience with VOIP
  • Experience w/ Active Directory and Windows Server environments
  • Knowledge of Ubiquiti Unifi
  • Knowledge of networking and firewalls
  • Industry certifications: A+, N+, Sec+, CCENT, MCP, ITIL
Requirements
  • 5+ years of IT support experience
  • Excellent customer service and communication skills
  • Experience with desktop and mobile support, configuration and setup: Windows OS, Google Chrome OS, iOS, and Android.
  • Ability to adapt to changing needs while responding quickly and positively.
  • Ability to plan, prioritize, and complete assignments within deadlines.
  • Must have a valid driver's license.
  • Must be able to work as part of a team and independently, in high stress and fast paced environment- ability to focus during busy periods throughout the month and year.
  • Must be a highly motivated and organized, as well as have extreme attention to detail.
  • Be able to pass a pre-employment background check and drug test.
  • Must be able to work nights, weekends, and holidays as needed - we're a firm believer in work/life balance but the nature of IT will sometimes require after hours work.