Human Resources Call Center Associate (Remote | $18/hour) in Phoenix, AZ at Vaco

Date Posted: 1/12/2021

Job Snapshot

Job Description

**Updated 1-12-21 - Vaco is looking for multiple Contract Human Resources Call Center Associates (HRCCA) to help support our client's HR team with an expected influx of calls associated with explosive growth in revenues / customers. These are temporary positions; however the potential is there for permanent employment. Targeted Pay for these positions is $18/hour and while these roles are remote, we are looking for candidates in Arizona or surrounding states.

The HR Call Center Associate provides operational support and high-quality service for the human resources department. HRSCA's are responsible for general HR operations and response to inquiries regarding benefits, payroll, and employment and human resources policies. The Service Center Associate will be familiar with standard concepts, practices, and procedures within all HR functions. This position provides high levels of problem-solving employee issues and serves as a facilitator of information between employees and HR policies and processes.


  • Acts as a liaison between HR functional areas and employees
  • Manages incoming calls, emails, and helpdesk tickets (many related to HRIS and payroll)
  • Answers questions regarding open enrollment workflow from internal employees
  • Responsible for processing transactions to include but not limited to Employee Change Transactions, Name Changes, Life Events, Terminations, Benefits, Vacations and Leaves, Employment Verifications, Payroll Changes, Policies and Procedures
  • Creates electronic record capture of interactions
  • Provides assistance with HR Service center projects as needed to support payroll, benefits, onboarding and other HR related activities and technologies
  • Schedule meetings as required
  • Provide HR related reports as requested
  • High School Degree required
  • Human Resources or Payroll experience is a plus
  • Call Center experience is a plus