Human Resources Support Rep | Richmond, VA | 14-16/hour in Glen Allen, VA at Vaco

Date Posted: 3/20/2020

Job Snapshot

Job Description

HR Support Rep handles a wide variety of incoming requests from current and former employees through phone, email, and chat channels. Topics will range from payroll, time tracking, performance management, compensation, benefits, associate relations, etc. as well as general navigation assistance.

***This position is a remote opportunity until people can safely return to work due to Covid-19***

Responsibilities:
* Handle inquiries via phone call, email and chat from current and former employees with flexibility throughout the day and week
* Open and maintain cases in the Salesforce case management system
* Assist HR Partners as required to resolve errors and maintain or update accurate information in Workday

  • * Displaying good judgment, decision making, and confidentiality
    * Solve problems and share solutions to resolve incoming inquiries
    * Understand when the incoming request should be forwarded to the next tier or should be handled by the immediate supervisor or team lead
    * Demonstrated customer service skills, attention to detail and decision-making skills
    * Maintain a high level of integrity related to Associate Personal Information
    * Perform other duties as assigned

Basic Qualifications:
* At least 2 years of call center operations, back office, or HR operations experience

Preferred Qualifications:
* 3+ years of call center operations experience
* 1+ year of HR experience
* 1+ year experience with Workday
* 1+ year experience with Salesforce