Implementation Mgr./ Tier 3 | REMOTE - 1yr contract | $37/hr. in Nashville, TN at Vaco

Date Posted: 9/3/2020

Job Snapshot

Job Description

As the IT Implementation Manager, your responsibilities include but not limited to:

  • Lead new client technology implementation discussions involving onsite hardware and Infrastructure or software platforms, including discovery, design, development, training, deployment and maintenance.
  • Manage and/or participate in technical client meetings, presentations and strategic technical planning, as needed.
  • Create process flow, procedural, best practice and technical documentation for hardware and infrastructure or software platform implementation, training, support and usage.
  • Install and configure new IT hardware and software.
  • Receive end user requests via support desk system and respond / resolve incidents within set SLA's (service level agreements). Update and close incidents when work is completed.

Your Background:

  • Bachelor degree or equivalent experience
  • 5-7 years of experience in providing enterprise level support in a field services or implementation position
  • Experience in a Tier 3 support role - including all aspects of infrastructure, software and technology implementation processes.
  • Excellent troubleshooting skills
  • Must have a strong understanding and knowledge of Microsoft operating systems in an enterprise environment.
  • Must have experience working with wireless networks, local area networks, and possess general network troubleshooting skills.
  • Must have experience working with network hardware, telecom, desktops, laptops, printers, and scanners.

What's in it for you?

  • Remote work
  • Competitive compensation
  • Benefits + 401K

Job Types: Full-time, 1 year contract