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Infrastructure Delivery Manager in Cincinnati, OH at Vaco

Date Posted: 11/29/2018

Job Snapshot

Job Description

Currently looking for a Manager-IT Service Delivery-Infrastructure within IT.

The Manager-IT Service Delivery-Infrastructure is responsible for: delivering IT services provided by contracted suppliers; developing and maintaining the relationship with the contracted suppliers; managing overall governance of all vendors operating in the infrastructure space; establishing performance parameters and guiding principles for vendor delivery of products and/or services in support of business goals; working with the appropriate internal organizations, such as Finance and Legal, to construct performance-based, accountability-driven vendor/business partner agreements, monitoring vendor performance to ensure compliance with Service Level Agreements; facilitating corrective action regarding performance issues to resolution with the vendor and impacted IT/business teams; participating in systems and services outage and incident recovery; managing the creation and maintenance of an effective Disaster Recovery Plan for all Cintas' data processing, networking and telecommunications platforms; supporting corporate and remote data centers; developing and maintaining policies and procedures as they relate to infrastructure support and regulatory controls; providing escalation paths within IT and vendor staffs; managing and developing assigned staff including coaching/mentoring and performance management; planning and prioritizing team workloads to meet deadlines, while managing and reporting the status on multiple priorities and deadlines; and contributing to long range planning and budget discussions.

* High school diploma required; Bachelor's Degree, preferred
* Minimum 10 years of Information Technology and/or business experience
* Minimum 5 years of experience managing multi-functional areas with staff responsibilities including supervising daily team activities, coaching / mentoring, career development planning, performance management, recruiting and hiring
* Minimum 5 years of experience with ITIL process management (Change, Incident, Problem)
* Minimum 5 years of experience managing Service Level Agreements
* Experience setting up a Managed Services operation
* Experience with large enterprise project management
* Experience managing suppliers in outsourcing contracts
* Experience constructing Statements of Work
* Experience with Data Center Operations (Primary and Remote) - FCAPS
* Experience developing and maintaining policies and procedures as they relate to infrastructure support and regulatory controls
* Experience supporting multi-platform environments
* Experience with Compliance standards (COBIT, PCI, SAS70, SSAE16)
* Familiarity with Sarbanes-Oxley, ISO/IEC 11179, preferred
* Six Sigma experience, preferred
* ITIL certification, preferred
* PMI certification, preferred

Our partners enjoy:
* Competitive Pay
* 401(k)/Profit Sharing/ESOP
* Medical, Dental and Vision Insurance Package
* Disability and Life Insurance Package
* Paid Vacation and Holidays
* Career Advancement Opportunities
Cintas Corporation is an EEO/Affirmative Action Employer M/F/D/V


* Responsible for:
o Data Center operations
o ITIL processes:
 Incident - Sev 1 & 2 - 1 full time resource
* On the calls, resolve issues, coordinate:
o Resources engaged
o Vendors on calls
o Push for resolution
o Follow up to ensure work is done
o Communicate with executives/management
* Only 50-60 bridge calls last year
 Problem
* Lead the team - 1 full time resource
* Make sure issues don't happen again
* Coordinate and make sure right people involved
 Change - 1 full time resource
 Disaster Recovery/Business Continuity
* PCI/SAS/70/SSAE16 - need to be aware of data center operations (compliance, power, environment in general)
* Strong communication skills
* Someone that can challenge our current process and upgrade where needed, continuous improvement mindset
* Self-driven/self-motivated/initiative - do what they say they will do
* Intellectual curiosity - pay attention to warning signs and proactive vs reactive
* Matrixed organization, all resources do not report directly to this position and will have to influence without authority.