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Interactive Voice Response Developer in Birmingham at Vaco

Date Posted: 3/1/2018

Job Snapshot

Job Description

**** 100% REMOTE POSSIBLE****

Responsible for engineering, analytical and support tasks and activities associated with areas within the contact center function (e.g., center design, engineering, implementation, programming/scripting, diagnostics or operations/user support). Monitors the operation of contact center infrastructure and systems. Performs complex tasks relating to contact center operations, installation, and/or maintenance for local, off-site and/or remote locations.

7-10 years of relevant work and/or technical experience; is a knowledge expert of contact center infrastructure and systems, IP and traditional telecom systems, and the multiple disciplines/processes involved in the implementation and support of large contact centers.

Knowledge, Skills and Abilities Required:

Expert knowledge of contact center technology systems to include but not limited to, IP Contact Center, CTI (computer telephony integration), IVR (interactive voice response)/voice portal, voice recording, speech applications, is a subject-matter expert in particular domain or solution and serves as a consultant to senior management and IT staff on contact center software and long-term.

Knowledge of Java / J2EE application design, development and implementation

Knowledge of Application and servlet containers such as Tomcat 7.x and later versions

Experienced with Linux operating systems

Expert knowledge of XML, VXML 2.1 and voice application design patterns and algorithms

Knowledge and ability to create and update GRXML Grammar files specific to Nuance

Working knowledge of the Nuance Insights reporting solution in order to work with, update and configure custom reports

Experienced designing, developing and implementing IVR applications using Orchestration Designer 7.x, Voice XML 2.1 and Java.

Experienced with Restful web services, JSON, HTML5, JavaScript and CCXML.