Inventory Rep-$19/hr-6 mo temp-Crystal Lake, IL in Crystal Lake, IL at Vaco

Job Requirements

Payrate: $19/hr crystal Lake, IL 6 month contract with an ability to convert someone strong in Inventory control. This position 40 hours a week with a possibility to turn permanent. Summary: The Customer Service Representative is responsible for customer service activities such as operational reporting and financial activities, invoicing and handling customer/GEODIS complaints/questions in a prompt, courteous and effective manner. Job Duties: • Interacts with customers/team members by phone, email, or in person regarding billing/reporting • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation • Generates all related paperwork support and necessary information required for customer • Coordinates with local billing team on special/last minute changes to billing/reporting • Assures proper invoicing of accounts by verifying computer generated/manual invoices • Maintains a good working relationship with customers/GEODIS by responding to all inquiries and complaints concerning reporting/invoicing • Reports customer/GEODIS feedback to management, including signs of customer/GEODIS dissatisfaction • Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes • Performs paperwork associated with invoicing/reporting • Performs clerical/data entry work as required including – but not limited to; answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office • Maintains current and accurate procedure book, which details the processing requirements for each account; prepares any report concerning customer service activities and performs other customer service and company related duties as necessary • Notifies management of all requested changes from the customer/GEODIS regarding shipping, handling, invoicing and or administrative characteristics • Works closely with local billing team during billing periods to invoice/report accurate financials to customer/GEODIS • Other duties as required and assigned Requirements: • High school diploma or GED (General Education Diploma) equivalency • Minimal experience in customer service or office environment • PC literate with experience in Microsoft Outlook, Word and Excel • Ability to start work at 6AM and stay until invoicing is complete on first three days of month • Ability to effectively present information and respond to questions from groups of managers, customers and co-workers • Ability to be detail oriented, solve practical problems and deal with a variety of concrete variables in situations with only limited standardization • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form