Inventory Rep-$19/hr-6 mo temp-Crystal Lake, IL in Crystal Lake, IL at Vaco

Date Posted: 1/11/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/11/2021
  • Job ID:
    INVEN36821

Job Description

Payrate: $19/hr
crystal Lake, IL
6 month contract with an ability to convert

someone strong in Inventory control. This position 40 hours a week with a possibility to turn permanent.

Summary:
The Customer Service Representative is responsible for customer service activities such as operational reporting and financial activities, invoicing and handling customer/GEODIS complaints/questions in a prompt, courteous and effective manner.
Job Duties:
* Interacts with customers/team members by phone, email, or in person regarding billing/reporting
* Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
* Generates all related paperwork support and necessary information required for customer
* Coordinates with local billing team on special/last minute changes to billing/reporting
* Assures proper invoicing of accounts by verifying computer generated/manual invoices
* Maintains a good working relationship with customers/GEODIS by responding to all inquiries and complaints concerning reporting/invoicing
* Reports customer/GEODIS feedback to management, including signs of customer/GEODIS dissatisfaction
* Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
* Performs paperwork associated with invoicing/reporting
* Performs clerical/data entry work as required including - but not limited to; answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
* Maintains current and accurate procedure book, which details the processing requirements for each account; prepares any report concerning customer service activities and performs other customer service and company related duties as necessary
* Notifies management of all requested changes from the customer/GEODIS regarding shipping, handling, invoicing and or administrative characteristics
* Works closely with local billing team during billing periods to invoice/report accurate financials to customer/GEODIS
* Other duties as required and assigned
Requirements:
* High school diploma or GED (General Education Diploma) equivalency
* Minimal experience in customer service or office environment
* PC literate with experience in Microsoft Outlook, Word and Excel
* Ability to start work at 6AM and stay until invoicing is complete on first three days of month
* Ability to effectively present information and respond to questions from groups of managers, customers and co-workers
* Ability to be detail oriented, solve practical problems and deal with a variety of concrete variables in situations with only limited standardization
* Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Job Requirements

Payrate: $19/hr crystal Lake, IL 6 month contract with an ability to convert someone strong in Inventory control. This position 40 hours a week with a possibility to turn permanent. Summary: The Customer Service Representative is responsible for customer service activities such as operational reporting and financial activities, invoicing and handling customer/GEODIS complaints/questions in a prompt, courteous and effective manner. Job Duties: • Interacts with customers/team members by phone, email, or in person regarding billing/reporting • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation • Generates all related paperwork support and necessary information required for customer • Coordinates with local billing team on special/last minute changes to billing/reporting • Assures proper invoicing of accounts by verifying computer generated/manual invoices • Maintains a good working relationship with customers/GEODIS by responding to all inquiries and complaints concerning reporting/invoicing • Reports customer/GEODIS feedback to management, including signs of customer/GEODIS dissatisfaction • Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes • Performs paperwork associated with invoicing/reporting • Performs clerical/data entry work as required including – but not limited to; answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office • Maintains current and accurate procedure book, which details the processing requirements for each account; prepares any report concerning customer service activities and performs other customer service and company related duties as necessary • Notifies management of all requested changes from the customer/GEODIS regarding shipping, handling, invoicing and or administrative characteristics • Works closely with local billing team during billing periods to invoice/report accurate financials to customer/GEODIS • Other duties as required and assigned Requirements: • High school diploma or GED (General Education Diploma) equivalency • Minimal experience in customer service or office environment • PC literate with experience in Microsoft Outlook, Word and Excel • Ability to start work at 6AM and stay until invoicing is complete on first three days of month • Ability to effectively present information and respond to questions from groups of managers, customers and co-workers • Ability to be detail oriented, solve practical problems and deal with a variety of concrete variables in situations with only limited standardization • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

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