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IT Analyst 50-60k in Birmingham at Vaco

Date Posted: 2/1/2019

Job Snapshot

Job Description

Install, configure, maintain, troubleshoot, repair computer hardware and peripherals, including (but not limited to) end user workstations and printers; server, network, and remote access hardware; and audio-visual, conferencing and office phone systems.

Assist employees with smartphone, tablet and PDA setup and troubleshooting.

Provide input on selection of computer hardware and vendors; execute ordering; track, receive and verify shipments.

Install, configure, maintain, update, and troubleshoot:

End user operating systems and applications software;

Company-wide internet, network connectivity, email, backup, document management (Worldox) and antivirus software;

Data/file recovery and file transfer systems.

Administer user accounts for Company systems, including setting up new accounts and profiles, controlling access appropriately, assisting with password issues, and terminating accounts on a timely basis.

Implement, monitor and train users on Company Security Policies and Procedures.

Assist and advise third-party contractors and vendors on technology issues related to their work with the Company.

Assist in tracking and planning for the Company's changing demands and emerging needs for IT. Stay current with new developments in IT relevant to Company needs.

Maintain and/or develop documentation and records for IT-related hardware, software, services, and business activities.

Assist with identifying and implementing IT strategies that improve the efficiency of Company operations.

Perform other duties relevant to the job as needed.

Characteristics:

  • Customer service orientation
    • Ability to communicate technical issues/solutions in layman's terms for a non-technical person
    • Responsive
  • Positive, helpful and collaborative work style
  • Detail oriented
  • Strategic problem-solver
  • Good organizational and self-management skills
    • Tracking and resolving open/unresolved any IT issues
  • Action oriented
    • Goal to minimize time between identification of issue and resolution
  • Forward thinking for IT solutions for the company
  • Big picture focus
    • Alerting company in advance of upgrades, etc. in order to plan workload

Preferred Education:

  • Associate's or bachelor's degree or certificate

Preferred Experience:

  • At least 3 years' experience in IT support