IT Client Relationship Manager in Farmington Hills, MI at Vaco

Date Posted: 3/5/2020

Job Snapshot

Job Description

Responsibilities

  • Creates and nurtures relationships to understand and meet client needs, support products as they evolve in the client's market, and provide best-in-class client service.
  • Actively seeks client and market feedback and stays up to date on industry trends and changes. The CRM uses market knowledge to identify new product opportunities and influent product roadmap.
  • Work closely with partners, sales, technology, and product teams to execute the client product roadmap and implementation schedule.
  • Develop and present, internal and external, business cases for new features and functionality in support of client needs.
  • Gather, understand, and document partner system requirements.
  • Coordinate and manage product delivery from kickoff through implementation & closure with clients, partners, and stakeholders.
  • Coordinate and manage product support and enhancements on behalf of client and other partners.
  • Understand clients and market demands and opportunities that enhance our product strategy and increases revenue.
  • Additional responsibilities are required by the position.

Requirements

  • Proven experience in the ability to build and cultivate external client relationships.
  • Experience running client meetings, gathering requirements, collaborating on solutions, and resolving issues.
  • Engage and promote continuous learning of industry trends.
  • Must be able to work autonomously, adapt quickly to shifting priorities, and handle multiple projects and tasks simultaneously.
  • Strong analytical skills and ability to create alternative solutions.
  • Ability to establish and meet realistic schedules and deliverables, manage stakeholder expectations, and set priorities.
  • Must have 4 years of experience in any of the following areas:
    • Project Management
    • SDLC methodologies, Agile
    • Business requirements and analysis
    • Data specifications & Software testing
  • Strongly prefer experience in automotive finance.
  • Requires computer proficiency in MS Office - Word, Excel, Visio, PowerPoint, SharePoint and similar tools.
  • Bachelor's degree in Computer Science, Marketing, Business and/or applicable experience is strongly preferred
  • Ability to travel up to 15%