IT Customer Service Representative in Lexington, KY at Vaco

Date Posted: 8/2/2019

Job Snapshot

Job Description

Summary/Objective

The IT customer support specialist position will oversee and manage all internal company IT support and training requests for our East Coast offices. The IT Customer Service Rep will provide first level support for users, ensure currency of information and provide installation and training services as needed. This role will increase the usability and effectiveness of the company's application and environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Manage IT support requests of internal staff
  • Identify and implement new technologies to increase features and value.
  • Provide training and support.
  • Help define and design enhancements for the company's applications
  • Develop support and training tools that increase system usability.
  • Develop, both technical and end-user documentation.
  • Coordinate application installation and acceptance with end users and provide user assistance on application operations.
  • Prepare time and cost estimates for completing projects.
  • Prepare personal activity reports and project status reports on system software.

  • Competencies


  • Technical Capacity.
  • Communication Proficiency.
  • Learning Orientation.
  • Thoroughness.
  • Customer/Client Focus.

  • Supervisory Responsibility

    This position has no supervisory responsibilities.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    Position Type/Expected Hours of Work

    This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m.Occasional evening and weekend work may be required as job duties demand.

    Travel

    No travel is expected for this position.

    Required Education and Experience

    [Indicate education based on requirements that are job-related and consistent with business necessity. See examples below.]


  • Bachelor's degree in related field, or combination of education and experience.
  • Three years of programming experience and customer support.

  • Preferred Education and Experience

    [Indicate education based on requirements that are job-related and consistent with business necessity. See example below.]


  • High proficiency of PC systems, tools and applications.

  • Additional Eligibility Qualifications


  • Higher level programming languages.

  • ]

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.