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IT Ops Lead in Phoenix, AZ at Vaco

Date Posted: 9/11/2018

Job Snapshot

Job Description

Responsibilities include:

  • Working with employees to identify computer/software problems and advising on the solution.
  • Logging and keeping records of customer/employee queries
  • Analyzing call logs so you can spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Working with field engineers to visit customers/employees if the problem is more serious
  • Testing and fixing faulty equipment
  • Provide helpdesk support and resolve problems to the end user's satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Document internal IT procedures.
  • Onboarding of new users.
  • Maintain inventory of all equipment, software and software licenses.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Perform timely workstation hardware and software upgrades as required.
  • User account management, including creating and deleting AD accounts, application accounts, and mailboxes.
  • Research, troubleshoot, and resolve system performance issues and outages. Participate in cross-functional technical teams in the identification and resolution of complex technical issues.
  • Manage mobile phones and devices.
  • Configuration and management IP phones, extensions, and voice mailboxes, conference bridges and Video system.
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
  • Manage and track software installs and license compliance.
  • Continuous improvement of processes and procedures for IT Support.
  • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
  • Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
  • Maintains system capability by testing.
  • Maintains historical records by documenting hardware and software changes and revisions.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Assist with Acquisitions and Mergers.
  • Server and workstation patching automation
  • Server and network monitoring
  • Server and network general maintenance
  • Device encryption and MDM management
  • AV/malware management
  • O365 Email and on prem exchange server management
  • ERP Management and maintenance
  • General systems management and maintenance
  • Domain migrations
  • Email migrations
  • Cisco UCS Blade systems and Fabric
  • Active Directory / Azure AD and related services management and optimization
  • File shares / Cloud storage management and deployment
  • Manage and maintain user facing "Know IT" site and news letter
  • Citrix / VDI and end point management and optimization
  • MS DFS and DFSR Management and optimization
  • MS ADFS management and monitoring
  • MS Azure services management and monitoring
  • Load balancer management and monitoring
  • Migrate and manage on prem SharePoint to O365 SharePoint
  • Knowledge of Vmware to manage servers
  • Knowledge of Veeam to manage backups
  • Provide off-hours operational support as needed.
  • Contributes to team effort by accomplishing related results as needed.
  • Perform other duties and assist other staff as necessary or as directed by management.
  • Implement rapid device deployment / refresh solution

Job Requirements

Information Technology and Services