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IT Support Analyst/HelpDesk Engineer in Cincinnati, OH at Vaco

Date Posted: 11/20/2018

Job Snapshot

Job Description

Great Opportunity for a Junior to Mid-Level Helpdesk Analyst who specializes in Windows Operating Systems for a Workstation Upgrade. This role is located in Northern Cincinnati near Route 4, great access on and off the highway with a very well established Cincinnati company with a great reputation for growth and stability. Please if you qualify according to the below requirements!

Here are further details:

Description: Build/configure Windows workstations for corporate associates. Perform advanced software/hardware troubleshooting and diagnostics. Troubleshoot and respond to user questions. Track and update open calls and/or escalate problems. Assist in creating documentation for installing and troubleshooting hardware and/or software issues. Serve as the point of contact for unresolved problems from the Help Desk. Perform call logging, updating and closing of activities and assignments in problem management and service request management tools. Responsible for ensuring the timely completion of all assigned projects and provide weekly status reports to management. Install hardware and software including operating system and office applications. Perform required quality assurance tests.

Requirements: Dynamic, professional, team-oriented, self-motivated individual; Associates degree or equivalent experience in computer science or related discipline; 4-6 years' experience in either computer operations, hardware or deskside support. Highly developed experience in the installation of hardware and software. Advanced Windows 8/Win7 experience, Office/ Outlook 2010/2013, Office 365, advanced working knowledge of networks and network terminology, advanced repair skills for PC's and peripherals. VMware/Thin client knowledge a plus.

Experience with Remote Desktop Protocol (RDP) and VPN connections, Windows 10 Win7/8, VMware, and local/ network security configurations. A+ and MCP certification(s) very desirable.