IT Support Services Supervisor (Wash DC)-Direct Hire ($115k) in Washington, DC at Vaco

Date Posted: 1/31/2020

Job Snapshot

Job Description

Vaco is hiring for a client in Washington D.C. All work must be completed on-site and this is a direct hire position.

Duties and Accountabilities
  • Provide users of the firm with reliable communications by addressing all issues concerning the Firm's need for audio visual reinforcement, video conferencing and multi-media production, scheduling and monitoring.
  • Contribute to regional and global IT team and implementation efforts.
  • Ensuring that all global inventory information is updated on a regular basis
  • Monitor the call queue within Service Now to ensure calls are resolved in an efficient manner and to ensure that all work is logged and tracked through Service Now Service Desk system.

Supervisory Responsibilities:
  • Provide leadership and direction within the IT Support Services and AV functions.
  • Manage, lead and supervise the Support Services and AV functions and team within a particular office and region.
  • Develop leadership by inspiring, coaching, challenging and mentoring staff.
  • Maintain a high degree of quality control and management.
  • Develop and Maintain Relationships with the user community for any and all escalated issues

Additional Responsibilities:
  • Maintain the practice of continuous improvement and education by attending seminars, etc. and keeping current on new leadership skills.
  • Maintain professional and technical knowledge by reviewing related professional publications.
  • Stay in tune with the Firm's growing projects for practical experience.
  • Maintain a professional demeanor at all times.
  • Evaluations will be carried out yearly with a six monthly review by your Manager. In situations where your Manager is based in an alternative location input will be provided by a Director/Manager in your office. Objectives will be set and reviewed during the course of the year to ensure that you have shown initiative to complete your goals.
  • Empower and motivate staff by sharing information, knowledge and skills.

Qualifications
  • College degree or relative work experience
  • 2 + years hands on experience in a similar role.
  • Must be self-motivated and able to multitask and work in a fast-paced environment.
  • Must have excellent communications skills, computer skills, customer service skills, follow-up skills and organizational skills.
  • Excellent problem solving and troubleshooting skills with the ability to think creatively. Strong analytical skills.
  • Creative and detail oriented person with the willingness to learn.
  • Ability to cover different shifts patterns. Ability to lift or move equipment, as needed.
  • Working knowledge of Microsoft SCCM 2012 for MS patching, application deployment and workstation imaging.
  • Up to date knowledge of telephone systems, mobile telephony and wireless technologies.
  • Able to assist users with problems involving Windows 10 and Microsoft Office 2016.