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IT Support Specialist in Collegeville, PA at Vaco

Date Posted: 3/30/2018

Job Snapshot

Job Description

IT SUpport Specialist with Active Directory Experience

Position Summary
To contribute to client retention by ensuring clients receive timely, professional technical support to clients.
Provide on-site desktop support to teachers, administrators and students-including assistance with the use of hardware, software, and cloud-based applications.
Support, monitor, test, and troubleshoot network problems.
Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
Provide backup support for workstation analysis, network administration and network security.
Assist in defining network and desktop environment policies, procedures and standards.
Document break/fix activities in online ticketing system.
Provide excellent customer service.
Attend school board meetings, as required.
Perform other duties as assigned.
Education/Experience
Associate's degree required; bachelor's degree preferred
Certifications
A+ certification preferred
Valid driver's license; must adhere to company driving policy
Travel
N/A
Physical Requirements
Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds