IT Support Tech in Tuscaloosa, AL at Vaco

Date Posted: 11/9/2020

Job Snapshot

Job Description

The Support Specialist II is responsible for the overall IT success of our client in Tuscaloosa, AL.
This individual provides technology support to users that utilize several applications and systems. They will also support a variety of equipment comprising desktops, laptops, printers, scanners, phones, network devices, etc. The Support Specialist will provide technology support onsite, remotely, over the phone and via email. Analyzing computer systems and making proactive recommendations to improve processes and workflow is not only welcomed but also encouraged in this role.

Essential Responsibilities:

Operations and Support
* Collaborate with operational leadership and other partners to assess and deliver on functional needs of the
business in relation to hardware and software standards.
* Visit branch locations to check in with the managers and all other users to find new and resolve active
technology issues.
* Assist with installation, relocation, configuration, troubleshooting and ongoing usability of phones, desktop
computers, peripheral equipment and software.
* Evaluate existing systems to analyze, design, recommend and implement system updates and/or changes.
* Monitor and maintain branch network closets, while keeping a working knowledge of the configuration and purpose of the equipment in each room.
* Collaborate with technology vendors (application, network, telecom, etc.) to escalate issues and create service
requests in a ticketing system. Communicate and deliver resolution to end users.
* Monitor and support internal and external networks.
* Provide end user support with application functionality and escalate issues as needed.
* Provide desktop and laptop maintenance including operating system refresh, hardware upgrades and replace
component parts.
* Enter, monitor and complete entries in the Helpdesk tracking system, which includes stating the issue(s),
listing all troubleshooting steps, providing a resolution and marking the records as complete.
* Interact with leadership in organizational teams to resolve user issues and further develop understanding of
systems, applications and workflows.

Knowledge & Skills
* Knowledge of technology solutions, including desktops, laptops, printers, file servers, print servers, networking.
* Experience with managing computer & users with Active Directory and Group Policy.
* Solid understanding of computer systems characteristics, features, and integration capabilities.
* Ability to work with multiple technologies and ability to quickly learn and use new technologies.
* Knowledge of operating systems, computer installation and connectivity.
* Understanding of project management principles.
* Demonstrated ability to apply technology solutions to business problems.
* Demonstrated aptitude for learning new technologies and new program development.
* In-depth knowledge of applicable laws and regulations as they relate to technology issues.
* Must be extremely organized, highly motivated self-starter with excellent attention to detail.
* Exceptional multi-tasking skills.
* Ability to react to change productively and manage priorities
* Excellent written and oral communication skills.
* Strong interpersonal and tactical skills.
* Ability to articulate ideas to both technical and non-technical addressees.
* Great analytical, evaluative, and problem-solving abilities.
* Exceptional service orientation and keen attention to detail.
* Ability to motivate in a team-oriented, collaborative environment.
* Technical experience with network cabling, switches, routers and firewalls is a plus.

Education
* High School Diploma or equivalent required.
* Experience working with or in information technology.
* University degree in the field of computer science or business administration preferred.
* Experience working with or in the financial industry is preferred.

Technology Expertise
* Solid experience in Microsoft Windows operating systems.
* Knowledge of Active Directory & Group Policy Management.
* Experience in computer networking configuration and architecture.
* Advanced skills in Microsoft Office applications, specifically Word, Excel, and Outlook.
* Understanding of the Adobe Suite of products.