IT Support Technician - 1+ year Contract - Houston, TX in Houston, TX at Vaco

Date Posted: 11/6/2019

Job Snapshot

Job Description

Vaco has a long term contract (1+ year) in Houston, TX for an IT Support Technician for a Manufacturing company. This role will be one of 2 support technicians to support a Manufacturing plant.

Responsiblities include:
  • Responsible for assessing the internal Customer's business need or problem, using on-line tools and analytical thinking to diagnose and resolve the issue or business need.
  • Responsible for accurately logging the call information into the call tracking system.
  • Responsible for retaining ownership of calls and following up with frequently with current updates until a resolution is reached.
  • Research open issues thoroughly and quickly move those issues toward an accurate resolution.
  • Expected to develop a thorough working knowledge of each application as well the platforms and operating systems utilized.
  • Day to day support of Windows 7/10, MS Office 2016, multiple browsers, Wi-Fi and LAN TCPIP connections, Remote Access, VPN, file shares, Dell/HP/IBM desktop and notebook computers, Xerox/Ricoh/HP printers, and Office 365.
  • Support corporate and remote branch office networks and troubleshoot networking issues related to Cisco LAN/Wi-Fi, Cisco Meraki Firewalls, and public and private WAN Internet providers.
  • Use WDS and other imaging tools to build and deploy computers and laptops. Perform hardware upgrades and replacements.
  • Utilize Windows 7/10 system and command-line tools, event logs, registry and performance monitoring tools.
  • Contribute to the department technical resources libraries.
  • Provide support on mobile devices such as Samsung, other Smart Phones.
  • Utilize a ticketing system to receive and resolve user requests and document status and resolution.
  • Assist in Active Directory administration functions, user accounts and passwords updates.
  • Participate in on-call duty with other team members on a rotating schedule.
  • Must be able to handle multiple interruptions, be able to multi-task effectively, meet deadlines and be able to diligently follow standards and best practices in a fast paced environment.
  • May perform other duties as assigned.
  • High School diploma or equivalent.
  • 2+ years of Technical desk-side / remote support experience.
  • Previous software or hardware technical support experience.
  • Expereince supporting computers, printers, mobile devices, etc.