IT Systems Support in Pewaukee, WI at Vaco

Date Posted: 1/5/2021

Job Snapshot

Job Description

Position Overview:

As our Level 2/3 support, you will be responsible for providing third-level contact and problem resolution for all users with hardware, software, and application issues. This individual will respond to requests for technical assistance in person, via the telephone, or electronically. They will advise users of appropriate actions, follow standard operating procedures, and log all help desk interactions. This person will redirect issues to appropriate resources and identify or escalate situations requiring urgent attention.


  • Sets up coordinates and monitors the operation of electronic computer equipment
  • Modifies, repairs, and conducts preventative maintenance on telecommunication equipment and related systems
  • Installs, repairs, and conducts preventative maintenance of personal computers and related systems
  • Configure and install servers
  • Create users in Active Directory
  • File permission for network locations
  • Knowledge of GOP (Group Policy Objects)
  • Knowledge of DFS (Distributed File Systems)
  • Knowledge of server security including firewall and anti-virus
  • Applying security patches
  • Scheduled maintenance of the server including performance monitoring and tuning
  • Working knowledge of TCP/IP, DNS, DHCP, WINS
  • Basic knowledge of Exchange and SharePoint
  • Resolving file and print server issues
  • Other duties may be assigned as required


Education and Experience Requirements

  • Bachelor's degree in Computer Science or equivalent work experience
  • Minimum 3 years of related experience

Preferred Skills and Abilities

  • Excellent verbal and written skills
  • Must be able to work in a team environment
  • Must be well organized and have great problem-solving skills
  • Good understanding of various Microsoft operating systems and software
  • Ability to gather, document, and evaluate information that will lead to outstanding solutions

Ability to manage multiple tasks in a time-critical production environment

"Our client can't offer any sponsorship now or in the future"

**** NO 3rd Party Candidates or Agencies are being accepted for this role - so please don't send your candidates ***