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IT - Technical Support Rep (Contract to Hire) in Irvine at Vaco

Date Posted: 4/16/2019

Job Snapshot

Job Description

IT/Technical Support Rep

Must Have:

  • Bilingual: Korean


Responsibilities include, but not limited to:

  • Effectively communicate with factory engineers regarding product issues, changes and new product development.
  • Routinely update and distribute new technical information to Sr. Technical Manager and team members.
  • Oversee quality control measures including return unit/parts testing and field reported issues.
  • Maintain open communication with other departments and/or outside sales representatives in the resolution of issues or concerns.
  • Work with inventory management team to ensure timely ordering and processing of replacement parts and accessories.

Qualifications:

  • High school diploma or equivalent.
  • Excellent verbal, written and interpersonal skills.
  • Ability to communicate effectively with customers and vendors.
  • Proficient in Korean.
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
  • Ability to multi-task in a fast paced environment.

Benefits:

  • Benefits are available to employees after a successful introductory period.
  • Provided through Cigna: Medical, Dental, Ortho, Vision, Rx and Life Insurance.
  • Employee's covered 100% and dependents 50%.
  • 401K available after your first year, matching 100% of the employee's contribution up to 5% of base salary for that given year.