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IVR Developer (Downtown RVA) 80-95K in Richmond, VA at Vaco

Date Posted: 8/29/2018

Job Snapshot

Job Description

Let Vaco be your guide to success! We are currently seeking an IVR Application Developer with touchstone applictation analysis, programming and support experience for an exciting opportunity with one of our top clients in the Richmond area!

As an IVR Developer, you'll developer nad test network solutions, provide escalted support for related departments, perform troubleshooting and assist in design functions as it relates to the InContact phone platform.

On Day 1, you'll be expected to do the following:

  • Design, develop and test web-services and self-service voice
  • Be responsible for designing, implementing and testing the voice applications with external enterprise systems like databases, CRM software, application middleware and more!
  • Perform technical tasks including requirements gathering, analysis, self-service and other web integrated contact center IVR/touchtone applications
  • Work with current client networks applications to fully develop and maintain the IVR structure
  • Maintain a working knowledge of all inContact™ products/services--Proactively and effectively identify customer needs to proposed solutions by performing technical benefits assessments for customers and gaining detailed understanding of their environment
  • Design and implement outbound dialer applications for outreach programs
  • Engage with vendor and IT resources for any new enhanced service needs
  • Monitor and respond to issues, outages, and events related to inContact's enhanced services platform
  • Perform or facilitate enhanced services upgrades, patches and touchtone application issues
  • Be responsible for using source code control tools and documenting all procedures of implementation
  • Monitor and act on platform alerts utilizing touchtone application tools and call/network monitoring tools; Disaster recovery of systems and services related to inContact's enhanced services products
  • Monitor and maintain InContact dial plans and routing
  • Communicate in an effective and professional way with internal and external customers
  • Review and investigate any monthly invoice discrepancies
Qualifications our client is looking for...
  • 3-5 years of development experience in Voice, IVR and Speech recognition solutions
  • Extensive knowledge of Telecom structures, services and processes
  • Understanding of HTML and web based services
  • Proficient in Excel, Access, Microsoft Word and MS Visio
  • Strong working knowledge and experience with relational database technology: SQL, JDBC, ODBC
  • Demonstrated success in fast pace environment and meeting customer time constraints
  • Working technical knowledge of contact center software/design/functionality
  • Technical Customer Support--Excellent verbal and written communication skills
  • Demonstrate the ability to work effectively in an integrated Telecom system
  • Knowledge of health-related fields/health call centers and programs--is a plus!
  • Experience in systems implementation and training
  • Demonstrated analytical and troubleshooting skills

Apply with Vaco, and we will be your personal advocate through our direct access to HR departments and hiring managers. We will promote your strengths and help prepare you for your interview by supplying you with key information about our client. Our recruiters will provide you with access to market trends, compensation expectations, company culture and career growth opportunities that are perfect for you! Find the next step up in your career through Vaco today!


***U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.***

Job Requirements

Let Vaco be your guide to success! We are currently seeking an IVR Application Developer with touchstone applictation analysis, programming and support experience for an exciting opportunity with one of our top clients in the Richmond area!

As an IVR Developer, you'll developer nad test network solutions, provide escalted support for related departments, perform troubleshooting and assist in design functions as it relates to the InContact phone platform.

On Day 1, you'll be expected to do the following:

Design, develop and test web-services and self-service voice
Be responsible for designing, implementing and testing the voice applications with external enterprise systems like databases, CRM software, application middleware and more!
Perform technical tasks including requirements gathering, analysis, self-service and other web integrated contact center IVR/touchtone applications
Work with current client networks applications to fully develop and maintain the IVR structure
Maintain a working knowledge of all inContact™ products/services--Proactively and effectively identify customer needs to proposed solutions by performing technical benefits assessments for customers and gaining detailed understanding of their environment
Design and implement outbound dialer applications for outreach programs
Engage with vendor and IT resources for any new enhanced service needs
Monitor and respond to issues, outages, and events related to inContact's enhanced services platform
Perform or facilitate enhanced services upgrades, patches and touchtone application issues
Be responsible for using source code control tools and documenting all procedures of implementation
Monitor and act on platform alerts utilizing touchtone application tools and call/network monitoring tools; Disaster recovery of systems and services related to inContact's enhanced services products
Monitor and maintain InContact dial plans and routing
Communicate in an effective and professional way with internal and external customers
Review and investigate any monthly invoice discrepancies
Qualifications our client is looking for...
3-5 years of development experience in Voice, IVR and Speech recognition solutions
Extensive knowledge of Telecom structures, services and processes
Understanding of HTML and web based services
Proficient in Excel, Access, Microsoft Word and MS Visio
Strong working knowledge and experience with relational database technology: SQL, JDBC, ODBC
Demonstrated success in fast pace environment and meeting customer time constraints
Working technical knowledge of contact center software/design/functionality
Technical Customer Support--Excellent verbal and written communication skills
Demonstrate the ability to work effectively in an integrated Telecom system
Knowledge of health-related fields/health call centers and programs--is a plus!
Experience in systems implementation and training
Demonstrated analytical and troubleshooting skills
Apply with Vaco, and we will be your personal advocate through our direct access to HR departments and hiring managers. We will promote your strengths and help prepare you for your interview by supplying you with key information about our client. Our recruiters will provide you with access to market trends, compensation expectations, company culture and career growth opportunities that are perfect for you! Find the next step up in your career through Vaco today!

•**U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.***