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Jr Business Analyst in Nashville at Vaco

Date Posted: 4/11/2018

Job Snapshot

Job Description

Responsibilities

Business Analyst will be responsible for managing and maintaining a relationship between the IT and IT Service Management. They will work closely with the ITSM Program Manager and Service Delivery Analyst to help maintain a constant flow of communications; work with our customers to understand their business and have the ability to apply to the ITSM environment.

  • Liaison between the customers and the ITSM team; understanding of their needs and ability to help identify solutions
  • Work with the process owners/managers to articulate and gather needs
  • Work closely with the CSI manager to monitor the overall health of processes; ability to identify trends and predict outcomes
  • Ability to see the big picture and identify overlapping needs
  • Work with leads and team members to gather and capture data points
  • Ability to facilitate and present data to all levels of employees and engagement opportunities
  • Represent the ITSM management team in a respectable and knowledgeable member of the team

Qualifications

Number of Years of Work Experience

  • At least 2-3 years of IT related experience as a Business Analyst

Skills:

  • Good communication skills; ability to present and communicate in a clear and concise manner
  • Strong organizational skills, detailed and task oriented
  • Ability to adapt and flex in a changing environment; be confident and effective in high-pace/high-demand environment
  • Out of the box thinking; ability to creatively provide solutions when no clear path is seen
  • Process oriented and logical thinking
  • Team oriented and self-driven; effectively interact in both a collaborative environment on as an individual contributor
  • Ability to drive initiatives with minimal supervision
  • MS Outlook, PowerPoint and Excel skills
  • Experience as an IT project manager or coordinator is a plus
  • MS Project a plus
  • Certification of ITIL Foundations a plus

Job Requirements

BA, ITSM