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Jr. Business Analyst in Richmond at Vaco

Date Posted: 11/5/2018

Job Snapshot

Job Description

**U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.**

DUTIES:

PROJECT MANAGEMENT


  • Receive customer requests for new features, reports, modules, or enhancements
  • Work with the submitting party, internal or external, to clearly document the goal of the project (using the client's methodology and project standards). Where needed, create ROI or SOW documents to gain approval for a project.
  • Create Projects, Tasks, or Statements of Work (SOWs) to meet customer requirements.
  • Develop estimates and establish deadlines for the development projects by creating and executing project work plans based on available internal resources.
  • Conduct feature and integration testing to ensure tasks are complete and released to production in line with requirements.
  • Proactively resolve issues or seek out solutions from team members. Where not possible to resolve, open HD tickets or create tasks for issues/inquiries which require further IT assistance. Inform customers and users of the project status on a regular basis until a solution is implemented.
  • Recognize critical issues and prioritize time and tasks accordingly to ensure as little customer workflow disruption as possible.
  • Minimize exposure and risk on each project/task by preparing and maintaining project plans for each major customer, orchestrating regularly scheduled meetings to provide progress reports to those customers, effectively applying methodology and enforcing project standards for each enhancement.

  • MODULE SUPPORT AND CONFIGURATION


  • Manage customer and vendor configurations
  • Complete the set-up of new companies and users (or changes to existing users) for proper access, visibility, and workflows.
  • Provide training to customers and vendors on modules and functionality; maintain user guides and/or create training videos where necessary.
  • Proactively evaluate and anticipate account and vendor training needs based on the scope and size of the module and committed deliverables. Plan and document accordingly to meet these deliverables through hosted training meetings, open Q&A sessions, and through the maintenance, sharing, and distribution of a library of training materials.
  • Understand customer interfaces and provide details on issues, check internal back-end systems to investigate and resolve where possible. Provide clear spec changes to existing or map out new interface demands.
  • Create proper specs for new reports/interfaces and changes to existing reports/interfaces.

  • CLIENT (INTERNAL AND EXTERNAL) PROJECT REVIEW AND SUPPORT


  • Visit prospective and/or existing customers where necessary to review products and to make suggestions to improve workflow and efficiency.
  • Participate in regular calls with and/or visit existing customers to identify possible enhancements or resolve operational or system related issues.
  • Identify new process or system requirements from both internal and external customers and design process and IT solutions that address these requirements.
  • Identify customer pain points, recurring issues, black holes or manual processes and then find ways to further streamline
  • Assist in the maintenance of customer roadmaps for assigned accounts and manage those customer project lists to ensure deliverables are clear, prioritized, and are achieved.
  • Participate in review sessions with select customers. Prepare material, attend, present, and lead customer meetings. Communicate results of each meeting to the teams directly involved with the account.