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JR. SFDC Admin in Mountain View, CA at Vaco

Date Posted: 11/8/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    2 to 5 years
  • Date Posted:
    11/8/2018
  • Job ID:
    JRSFD87626

Job Description

Jr. Salesforce Administrator - JD



SUMMARY OF POSITION:

The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform. We are looking for someone who loves to learning, working in fast-paced environments, detail oriented with the ability to envision the bigger picture, self-motivated, and self-managed. You will be working in a small and dedicated team guaranteed to keep you challenged and learning.

KEY DUTIES & RESPONSIBILITIES:

  • Create and Manage Changes to the System

  • Proactively seek out and identify needed system changes.

  • Proactively gather feedback from users

  • Manage system changes without interruption to the user.

  • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.

  • Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.

  • Handle on-going customization/ alteration of Salesforce.com.

  • Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.

  • Create new reporting capabilities and respond to ad hoc reporting requests as needed.

  • Maintain System, Security and Integrity

  • Map salesforce.com hierarchy and territories in response to personnel changes.

  • Reassign Accounts, Contacts, and Opportunities in response to personnel changes.

  • Grant/ remove and maintain user licenses.

  • Maintain security including sharing rules and security levels.

  • Design, Create and maintain user roles, profiles and hierarchies

  • Assist with data migration activities

  • Monitor and manage exception logs for back end system integration with SFDC.

  • Manage duplicate records.

  • Monitor and improve data quality.

  • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow



SKILLS REQUIRED:

  • Excellent project management skills and a positive attitude

  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

  • Must demonstrate exceptional verbal and written communication skills

  • Must demonstrate ability to communicate effectively at all levels of the organization

  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes