Level II Tech /Sys Engineer-Contract to hire-Tampa, FL ($48k) in Tampa, FL at Vaco

Date Posted: 9/25/2020

Job Snapshot

Job Description

Vaco Tampa is hiring!
This is a contract to hire role, all work to be completed on-site!

Our company needs a level 2 Systems Engineer who can provide installation and support service for multiple customer networks. Primarily in-house support responsible for working tickets of varying degree of difficulty on our service desk.

Responsibilities and Duties:
  • Able to work in a team environment focusing on assigned support service requests
  • keeping customer informed on status.
  • Handle daily technical support activities on desktop support, data network and server
  • management and ability to multi-task with several Customers
  • Monitoring, maintaining, supporting and optimizing all networked software and
  • associated operating systems in various customer environments
  • Maintaining network security, business continuity, records and documentation, and
  • vendor relationships
* Manage Active Directory Domain; including WINS, DHCP, IIS, DNS including user
accounts/rights/permissions, group policies, etc.
  • Troubleshoot client production issues and analyze failures to minimize outages and
  • interruptions
  • Review and troubleshoot monitored backup failures
  • Perform hardware/software updates /upgrades as required to maintain a secure and
  • healthy network
  • Interface with support vendors to resolve network and system issues
  • Review system logs and respond /resolve system events
  • Configure network devices such as firewall/routers and switches
  • Ability to examine and evaluate test equipment and analysis tools to include network
  • scanning and reporting
  • Contribute to the documentation updates and sections of systems engineering
  • documentation to maintain integrity in our database configurations
  • Setup desktop computers and peripherals and test network connections (various
  • internet browsers) and proper functioning of computer systems and software for
  • various applications and programs
  • Evaluate applications and software patches for desktop applications to solve desktop
  • issues
  • Interact with staff on desktop problems and their resolution.
  • Troubleshoot computer peripheral devices like printers and resolve associated
  • problems.
  • Server Support (Server 2008, 2012, 2016, 2019)
  • Basic Firewall Support (SonicWall, Cisco, Fortinet, etc.)
  • After-hours Primary/Secondary support every few months
  • Adhere to policies as per corporate manuals and directives.

Skills & Experience Needed:
  • Mid-level IT engineer with minimum 2+ years of experience
  • Must have IT certification network plus or equivalent
  • Able to work in a fast paced, fast growth environment
  • Able to work on tickets independently and update status accurately
  • Knows when to escalate to higher level support
  • Able to learn and adapt quickly
  • Intermediate knowledge and experience with operating systems, such as Microsoft
  • Windows and Active Directory
  • Intermediate knowledge and experience with authentication and directory services
  • (Active Directory), etc.
  • Intermediate knowledge and experience with Windows system management tools,
  • philosophies and methods
  • Intermediate knowledge and experience with Windows automation (scripting, imaging,
  • installation, management)
  • Intermediate knowledge and experience with antivirus/malware and patch
  • management technologies
  • Intermediate knowledge and experience with TCP/IP networking (DNS, DHCP, RAS, VPN)
  • Intermediate understanding of virtualization concepts and functional working skills with
  • various virtualization technologies (create/modify virtual machines, create storage
  • groups, snapshot, clone/export, etc.)
  • Intermediate knowledge of network concepts and functional working skills with various
  • network technologies (create vLAN, create static route, diagnose routing problems,
  • configure ports, etc.)
  • Intermediate knowledge and experience with Windows and network security best
  • practices and strategies