Medical Scheduler - Patient Services in Altamonte Springs, FL at Vaco

Date Posted: 9/10/2020

Job Snapshot

Job Description

Schedulers, are you looking for rewarding new challenges with some of the nation's top companies? Let Vaco serve as your advocate in presenting you to clients who are looking for Schedulers. Our recruiting staff gives you an advantage over your competition by promoting your strengths and assets directly to hiring managers while helping you to be more prepared for your interviews.

From keeping you up to date on market trends and industry expectations, to providing you with valuable insight into the company's culture, compensation expectations and growth opportunities of specific clients, Vaco will give you the edge you need in today's highly competitive job marketplace. If you have a strong industry background and are looking for new opportunities to move your career forward, let Vaco open the door for you. Apply today!



GENERAL SUMMARY:

The Scheduler facilitates the scheduling of patients for available services. Works with numerous departments while multi-tasking and maintaining accuracy and performance within a fast-paced call center environment. Interacts in a professional and timely manner with patients, physician offices, and other department personnel to accomplish patient satisfaction. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Requirements:

  • Understanding clinical terminology, benefits review, and the ability to interpret clinical notes and ensure documentation guidelines are followed
  • Software Skills: PowerChart, Athena
  • Schedules patients efficiently and strives to fill customer requests on first call
  • Obtains necessary scheduling, demographic, insurance, and clinical information to schedule, cancel, or reschedule events by calling the physician office, department, or a scheduling supervisor with a minimum of call transfers or callbacks
  • Completes data entry for patient charges in a timely and accurate manner
  • Follows up with appropriate staff to complete any missing information on the patient care record
  • Answers all incoming phone calls for the Imaging Department
  • Burns CDs and prints films of patient exams
  • Delivers excellent customer service through utilizing a pleasant tone of voice along with a friendly and helpful attitude, while keeping conversation focused on the customer
  • Handles calls promptly and efficiently
  • Builds customer loyalty through exceptional listening, relationship building, and strong written and verbal communication. Researches options in order to accommodate best time and location for patient, as well as acceptance of insurance
  • May call physician office or department to obtain information necessary to schedule events
    Attempts to resolve customer issues before escalating calls to direct supervisor, or as directed