Mortgage Operations Manager - Bartlett - $50-65K in Memphis, TN at Vaco

Date Posted: 9/13/2020

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Vaco Staffing is seeking a Mortgage Operations Manager for a direct-hire opportunity with a progressive financial institution in Bartlett, TN. The Mortgage Operations Manager will oversee the team activities, compliance, policies, and vendor relationships. Qualified candidates must have at least 3 years of experience in commercial or residential mortgage processing, a bachelor's degree in a related field, and management experience. This position will pay $50-65K annually and will include a competitive benefits plan including paid life insurance and profit sharing.


  • Manage mortgage operations staff by:
    • Coordinating overall workflow.
    • Developing, documenting, and updating processes and procedures to maximize efficiencies.
    • Ensuring appropriate training needs are met.
    • Creating and/or providing access to tools, resources, and guidelines.
    • Assisting with complex file issues and using these scenarios as learning opportunities.
  • Ensure that the mortgage department delivers the highest quality service possible.
  • Work with the mortgage management team to ensure compliance to mortgage regulations.
  • Write and update QC, Underwriting, and other In-House Lending Policies.
  • Serve as administrator for LOS and Servicing System. Program, test, and perform updates as necessary.
  • Build, maintain, and monitor vendor relationships to ensure that service level agreements are met, and communication is efficient.
  • Research new products and services offered by vendors to the mortgage industry, including exploratory calls with the vendor and assessing cost vs. benefit.
  • Write proposals for senior management recommending consideration of new vendors.
  • Build, maintain, and monitor investor relationships to ensure that service level agreements are met, and communication is efficient.
  • Set up and administrate mortgage vendor websites, including integration with LOS.
  • Build and maintain relationships with other credit union departments to build awareness and educate others on mortgage lending, as well as identify room for growth, efficiency, and improvement.
  • Work with SVP of Mortgage Lending, Sales Manager, and Marketing to develop products and procedures to enhance the credit uniFon's product mix and boost overall loan sales.
  • Perform employee evaluations and monitor employees' progress.
  • Hire and retain the best personnel available.
  • Manage the incentive plan for mortgage operations staff.
  • Collaborate with the mortgage management team to set goals and plan for staffing needs.
  • Assist in developing a dynamic vision for the mortgage department that fits into the organizations short and long-term goals.
  • Provide leadership and set an example for employees concerning manner, dress and professionalism.
  • Commit to self-improvement via seminars, classes, and trade related readings.
  • Perform other related duties as assigned by the Senior Vice President of Mortgage Lending.


  • A Bachelor's degree in Business related field, preferably with related Master's Degree. Extensive experience will be considered in the place of formal education.
  • An in-depth knowledge of mortgage lending and servicing.
  • 3+ years of mortgage management experience.
  • Proven experience in managing a full-service mortgage department.


  1. Business Manager Jobs
  2. Finance Manager Jobs