Network Engineer - Unified Communications & Collaboration (UCC) in Irvine at Vaco

Date Posted: 8/13/2019

Job Snapshot

Job Description

Network Engineer - Unified Communications & Collaboration (UCC)

Location: Irvine

Duration: Contract to Hire

****Highyly Preferred: RingCentral, Ring Central Suite of Products ***


MAJOR RESPONSIBILITIES:

The Network Engineer, Unified Communication and Collaboration (UCC) is part of an industry leading IT team working in a fast paced environment. Under the general guidance of the Manager, Unified Communications, this individual will be responsible for engineering design, architecture, day-to-day tasks support, assisting in voice, collaboration and video conferencing systems configuration, administration and its operation. This position is also responsible for ensuring the real time collaboration, voice, video conferencing systems from Cloud and Managed Services providers are available to the PDS end users.


  • Provide daily level 1 type support of various collaboration, voice, video systems at PDS.
  • Makes recommendations in engineering, design, architecture, configuration and troubleshooting of UCC technologies.
  • Interface with the cloud service providers to ensure the collaboration, voice, video technology design implementation and operation at dental office and the PDS support centers.
  • Serve as point of contact with voice and video service provider vendors.
  • Utilize network performance monitoring tools to isolate root cause issues.
  • Collaborate with vendors and service providers teams, assist in the installation, testing and operation of all converged UCC systems.
  • Resolve UCC hardware, software, or other system problems, and replace defective components working with vendors and managed service providers.
  • Lead UC Administrators in implementation and support of UC technologies.
  • Make recommendations on network hardware, software and design elements.
  • Provide communication updates, status on projects, incidents and related items.
  • Other duties as assigned by management.

  • REQUIRED:

    • Bachelor's Degree from an accredited college in Computer Science, Software Engineering, Computer Engineering, Information Systems or related field. In lieu of degree, 5+ years' of experience is required or the equivalent combination of education and experience.
    • 2-4 years' related work experience.
    • Experienced with implementation and technical support to Unified Communication products and services (RingCentral, Shortel, Five9, Amazon Cloud Connect, Freevoice).
    • Experience managing, implementing or supporting Collaboration tools (Ring Room, Ring Meeting, Ring Connector and Glip).
    • Experience on installation and deployment of UCC infrastructure.
    • Technical expertise in design, configuration and troubleshooting of collaboration technologies.
    • Must be able to work after hours as needed.

    PREFERRED:

    • Experience interpreting voice, video and network analytic reports and troubleshooting assessment.
    • Executive Level Support (C Level, VP, Directors) for unified communication matters.
    • Experience with managing Cloud based UCC solutions.

    KNOWLEDGE/SKILLS/ABILITIES:

    • Understanding of UCC technologies from Ring Central suite of products.
    • Knowledge of RingCentral VoIP technology, IM, Chat, Video, Web and Audio collaboration
    • Ability to plan, design, install, maintain, troubleshoot and repair RingCentral's solutions.
    • Ability to answer difficult technical questions, solve technical problems and suggest appropriate solutions.
    • Understand network architecture required to support RingCentral's real time services.
    • Provide quick and accurate handling of support interactions - phone, chat, screen-sharing, email
    • Experience in plan, design, implement and operation of vendor UCC technology.
    • Collaboration tool discovery and standardization.
    • Desktop collaboration, sharing, IM etc.
    • Strong understanding of network technologies from Ring Central suit of products.
    • Conversant with TCP/IP, SIP, H323 and PSTN concepts and protocols.
    • Strong understanding of point to point and multipoint video conferencing configuration.
    • Strong familiarity with codecs, content and video display units, microphones.
    • Strong knowledge of UCC concepts, products, technologies and solutions including VoIP, messaging, the H.323 and SIP, IP communications and protocols including TCP, UDP, RTP, SCCP, MGCP, as well as presence.
    • Excellent technical written, diagramming, and oral communication skills with the ability to effectively communicate.
    • Experience with standards based video conferencing systems.
    • End user support for all Unified Communications (call center, voice mail, collaborative applications, video, VoIP telephone services).
    • Ability to multi-task effectively without compromising the quality of the work.
    • Excellent interpersonal, oral and written communication skills.
    • Detail oriented, organized, process focused, problem solver, proactive, ambitious, customer service focused.
    • Ability to draw conclusions and make independent decisions with limited information.
    • Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
    • Self-motivated, reliable individual capable of working independently as well as part of a team.