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Network Operations Center Associate in Louisville, KY at Vaco

Date Posted: 4/16/2018

Job Snapshot

Job Description

Individual is responsible for performing support activities in computer and network operations under minimal supervision for a 24/7/365 Data Center. Position requires extensive interaction with both internal and external customers and requires the ability to multitask and manage multiple issues concurrently.

Own all network problems from beginning to end and escalate to engineering for assistance as required; provide support to the engineering team as needed

Interact positively and professionally with clients to quickly identify, diagnose and resolve and document client issues by following Incident Management Procedures

Responsible for all network device backups, MIB and SNMP interface configurations and monitoring, monitoring network intrusion detection and network capacity data generation

Execute daily/nightly Network Operations Center Associate tasks which include

  • Network monitoring via current monitoring tools along with first level troubleshooting for VPN's, Frame Relays, MPLS Circuits and client FTP issues
  • Server monitoring via current monitoring tools along with first level troubleshooting
  • First level troubleshooting and support for all network issues internal and external, including implementations support
    • Including accessing network devices to perform analytical tasks and minor configuration changes
    • Report and escalate downed circuits to Telco providers for trouble resolution
    • Client support and issue tracking resolution via emails, phone calls or monitoring alerts
    • Creating, monitoring and updating incident request via a ticketing management system
    • Off hours support for desktop, VPN and Active Directory accounts
    • Complete scheduled reports of statistics and client impacting issues
    • Attend daily client impacting issues call
    • Monitor all Data Center Operations environmental controls via the current environmental monitoring tools server
    • Check and document temperature readings throughout the Data Center
    • Document and report daily task, responsibilities and incidents to the oncoming shift

Perform weekly backup generator inspections and checks; perform weekly ISDN checks and documentation; ensuring documentation is accurate, complete and timely

Create and run cables, and rack equipment in the Data Center as needed

Assist in client disaster recovery testing as needed

Timely and accurate incident escalation to the Data Center Operations Management team; timely and accurate incident reporting to all business units via an in house emergency broadcast system

Create, update and distribute procedural documentation as needed

Complete and distribute Post Incident Reports of client impacting issues

Perform overflow support for the backup data center as needed

Actively seek out, document and report process improvements for the Data Center Operations team. Accurately and thoroughly look for ways to improve and promote quality and apply feedback to improve performance and monitor individual work

Maintain inventory of equipment located in Data Center, including location, distribution of power plant and cabling infrastructure.

Education/Experience

Associate Degree/Technical Certification in Computer Science or related filed or 1 - 2 years related Network Operations experience and/or training; or equivalent combination of education and experience is required; CCENT Cisco Certification required; Computer Operations experience is a plus.