Network Support Engineer - Charlotte, NC - 80k in Charlotte at Vaco

Date Posted: 8/15/2019

Job Snapshot

Job Description

Field Applications Engineer (FAE) supports our distribution partners and end user accounts in our Commercial and Industrial market segments. The FAE organization is a globally targeted resource, responsible for providing technical support to a broad customer base.

  • Technical Sales Support for regional Outside Sales and Inside Sales Account Managers and Business Development teams.
  • Serve as a liaison between manufacturing and the customer/distributor during project/solution implementation.
  • Provide technical presentations as needed, both internally and externally detailing business and technical content.
  • Take ownership of company Level 2 Support for the regional distribution channel including calls, emails, chats and on-site meetings as needed.
  • Communicate customers' current and future technology requirements to manufacturing, which assist in driving production technology to meet today's evolving market challenges.
  • Must develop customer technology roadmap requirements and seek out new adjacent opportunities.


  • A minimum of 2 years related of networking/remote access/cybersecurity solution field engineering experience from a high-tech distribution or manufacturing organization.
  • Specific experience in key market segments, such as machine building, food processing, pharmaceutical, industrial electronics, IIoT, infrastructure and industrial segments.
  • A focus on network engineering, electrical engineering, industrial or mechanical engineering is a plus.
  • Must be able to speak and write English well, with bilingual skills being a plus.
  • Experience in machine building/manufacturing, with relationship to the mechanical and manufacturing process is a plus.


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