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Night Dispatcher in Cincinnati, Ohio at Vaco

Date Posted: 4/9/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    4/9/2019
  • Job ID:
    NIGHT63128

Job Description

The dispatcher's job is to schedule drivers to pick up and deliver loads to customers or vendors. Dispatchers are also responsible for keeping records, monitoring driver daily logs for errors or violations and monitoring drivers' working hours and equipment availability. Another part of the job is knowing the weather of all your drivers' locations in order to flag potential issues. There are numerous computer programs to aid dispatchers in their job, but much of the work requires good intuition and knowledge of the industry.


If you're thinking of becoming a dispatcher, you will usually need at least a high school diploma or GED. A degree in transportation or logistics is also helpful. You need to be proficient with technology and able to learn company-specific programs. You'll need to be fluent in English, both in speaking and writing, but knowing a second language can be very advantageous and make you a stronger candidate.

As a Client Services Representative, you are responsible for after hour support of the brokerage by servicing customer accounts and carrier needs. This is accomplished by processing Broker requests, providing carrier support, and accurately communicate with all relevant parties associated with a given load. You will act as the liaison between the sales team and the carriers we partner with to transport goods for the customer. After hours brokerage support is a critical and time sensitive element to IEL's business and is counted on to provide excellent service to both internal and external partners. This position is a member of the Client Services department and reports to the Associate Operations Manager.

Position Description (Essential Duties & Responsibilities):

  • Identify and prioritize loads flagged by brokers in TMS, service requests from relevant parties, and incoming carrier calls
  • Update IEL Brokers, Customers, Carriers, Shippers, and Receivers as needed via inbound/outbound phone calls and email
  • Assist Broker with wide range of account needs including, posting and building loads, and truck booking
  • Identify loads that require attention and communicate sense of urgency to other shifts in the department
  • Accurately updating each load services with appropriate notes, estimated time of arrivals, and current status
  • Identify loads and potential issues that will prevent IEL from exceeding customer services standards.
  • Provide feedback to management regarding ways to improve processes
  • Display working knowledge of Broker accounts and specific service needs
  • Display working knowledge of IEL carrier setup and verification procedures
  • Handle additional duties as needed

Experience and Skills

Preferred

  • Transportation or logistics related work experience
  • Familiarity with a transportation management software
  • Basic understanding for FMSCA and Department of Transportation Regulations

Basic (Required)

  • High school degree or GED
  • After hours availability (2nd shift, Weekends)
  • Basic knowledge of Microsoft Office
  • Some data entry and customer service experience
  • Work well in fast paced team settings
  • Ability to work on multiple tasks in a time sensitive environment
  • Comply with company procedures and escalate issues as needed