NOC Engineer in Charlotte, NC at Vaco

Date Posted: 1/13/2021

Job Snapshot

Job Description


  • Configure and provision routers, switches, and other associated peripheral equipment for customer networks
  • Configure MPLS router connections for customer turn-ups
  • Assists with implementation of assigned customer network additions, as well as networks of associated companies
  • Perform remote turn-up of services with operations, vendors and customers
  • Remotely assist with field installation and communication deployments as necessary
  • Identify, diagnose, and resolve problems affecting network performance that have been escalated and unresolved within the NOC teams
  • Provide technical and analytical support in determining the root cause of network problems and implement action plans to resolve potential or active Network impacting issues
  • Performing installs, verifying successful turn-ups
  • Provide assistance and support to other team member as required during critical outages
  • Troubleshooting post-install troubles
  • Work trouble tickets to find solutions in order to correct customer/network trouble issues and faults

Qualifications and Technical skills:

  • Education: Bachelor degree or equivalent combination of education and experience

  • Vendor certifications preferred but not required (BTI, Cisco, CIena Adtran, Alcatel-Lucent, Fortinet, VeloCloud, etc.), Ethernet and Mobile Backhaul Experience is desired.

  • 3+ years' experience with Ethernet/TCP/IP Networking. . Must have detailed understanding of IEEE and ITU standards for FTTH & GPON technologies.

  • 3+ years of Experience working with MPLS and designing layer 2 and layer 3 private networks, including programming and testing VPN.

  • 3+ years of experience in Networking and Network Operations

  • 3+ years of experience in Troubleshooting & Analysis tools

  • 3+ years of experience supporting Virtual Private Networking (VPNs)/MPLS VPN

  • 3+ years of experience with completely design, build, program, deploy, and document new IP services from a network core to multiple customer sites.

  • 2+ years of experience with SNMP, UDP, IMAP, DNS, RADIUS (AAA), LDAP, NTP and SMTP

  • Must have a thorough knowledge of the OSI model and how it pertains to various transmission protocols, and multi-protocol routing including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.