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NOC Support Technician (Contract-to-hire) in Columbus at Vaco

Date Posted: 5/14/2019

Job Snapshot

Job Description

Job Description:

The Engineering Network Support resource is in charge of quality control on the night shift. The primary responsibility is to ensure all after-hours trouble and maintenance requests are resolved in a manner that meets both customer expectations and service level agreements. The incumbent will manage trouble efforts and scheduled maintenance activities of network. The Engineering Network Support technician will also be assigned various job functions related to the coordination of recommended core copper and fiber network upgrades, including the deployment of hardware and software solutions in support of customer needs, network reliability, and network growth. Some sales engineering functions relating to new service order design, ordering, and submissions is also a responsibility of the position. The duties outlined are in support of plant IP, digital video, internet, business service VPNs, VoIP, optical, and copper-based telephony networks.

Essential Job Functions

Manages after-hours trouble management functions to ensure timely restoration of affected customer services within the guidelines of established customer service level agreements (SLAs). Must use independent discretion to decide the appropriate resources to engage to ensure repairs are made and quality is restored. For example, may need to independently decide whether or not the specific situation requires engaging responders or emergency response contractors. Responsible for all coordination and documentation of trouble, maintenance and service restoration efforts for after-hours events.

Monitors network and performs necessary research to ensure that network has current or proper hardware and software versions deployed. Also makes upgrade recommendations according to findings.

Generates BOMs for service orders and writes work orders for equipment installation.

Prepares planned maintenance method of procedure (MOP) documentation, helps coordinate planned maintenance work, and remotely oversees after-hours planned maintenance events and close-outs to ensure quality control.

Performs some Sales Engineering duties including preparing and submitting new service order change control design documents.

Maintains digital mapping database records.

Maintains, update, and manage circuit data.