NOC Technician in Columbus Ohio area at Vaco

Date Posted: 3/11/2020

Job Snapshot

Job Description

NOC Technician

The Engineering Network Support Coordinator oversees quality control on the night shift (4pm - 12am). The primary responsibility is to ensure all after-hours trouble and maintenance requests are resolved in a manner that meets both customer expectations and service level agreements. This individual will manage trouble efforts and scheduled maintenance activities on Horizon's network. The Engineering Network Support Coordinator will also be assigned various job functions related to the coordination of recommended core copper and fiber network upgrades, including the deployment of hardware and software solutions in support of customer needs, network reliability, and network growth. Some sales engineering functions relating to new service order design, ordering, and submissions is also a responsibility of the position. The duties outlined are in support of the client's plant IP, digital video, internet, business service VPNs, VoIP, optical, and copper-based telephony networks.

Essential Job Functions

  • Manages after-hours trouble management functions to ensure timely restoration of affected customer services within the guidelines of established customer service level agreements (SLAs).
  • Must use independent discretion to decide the appropriate resources to engage to ensure repairs are made and quality is restored.
  • Responsible for all coordination and documentation of trouble, maintenance and service restoration efforts for after-hours events.
  • Monitors network and performs necessary research to ensure it has current or proper hardware and software versions deployed. Also makes upgrade recommendations according to findings.
  • Prepares planned maintenance method of procedure (MOP) documentation, helps coordinate planned maintenance work, and remotely oversees after-hours planned maintenance events and close-outs to ensure quality control.
  • Maintains digital mapping database records.
  • Maintains, update, and manage circuit data.
  • Performs other duties as assigned by management.

Duration: 3-6-month contract (possible extension)

Location: Columbus, Ohio area

Pay: $20/hr. W2

*no c2c*