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Operations Technician – 12 month contract - $22/hr. in Littleton, CO at Vaco

Date Posted: 8/27/2018

Job Snapshot

Job Description

Operations Technician - 12 month contract - $22/hr.

Location: Littleton, CO

Pay: $22/hr.

Length: 12-month contract

Hours: Second and third shift working Tues- Friday 2pm-10:30pm and 9pm-7:00am.

The Operations Technician I position is responsible for taking customer status calls, monitoring the proactive tickets for customer circuits, providing technical support to CenturyLink customers, and giving customers the status of their repairs. Technicians use the ticket system to update ticket logs, notify customers of updates and keep customer contact information current. There will be testing of DS1 circuits and logging of test results in the ticket system.

Minimum Qualifications:

  • 1+ year of technical customer call center experience
  • Associate degree or 2 + years of related work experience
  • Cisco and Juniper certifications are a plus

Knowledge:

  • Detailed understanding of the OSI networking model physical, data link, and network layers
  • A proven track record troubleshooting technical issues
  • An understanding of routing protocols and principals
  • Knowledge of firewall rules and NAT policies
  • Experience with Cisco command line interface. Other router CLI experiences a plus.
  • Understanding of DNS & email troubleshooting
  • Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation

General Work Competencies / Abilities:

  • Practicing excellent customer service
  • Demonstrating proficiency with trouble ticketing application and other internal tools
  • Ability to work in a fast-paced operational environment
  • Ability to answer customer calls and work issues via trouble ticket proficiently and independently
  • Ability to work all shifts in a 24 x 7 environment
  • Ability to learn in an 'on-the-job' training environment
  • Update trouble tickets which summarizes troubleshooting steps taken and the status of the customers issue