Outbound Call Center Representative (Client Services) in Louisville, KY at Vaco

Date Posted: 8/22/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    8/22/2019
  • Job ID:
    OUTBO82268

Job Description

6 month contract to hire position - downtown Louisville, KY

The Outbound Client Services Phone Center Representative is responsible for making calls to provider offices, assisting them with reviewing contracts and ensuring participation in certain insurance plans.



QUALIFICATIONS AND REQUIREMENTS:

  • . High School Degree, Associates degree or higher preferred
  • . Knowledge of health insurance
  • . Excellent customer service skills
  • . Knowledge of Microsoft Office (Word, Excel, Outlook)
  • . Excellent verbal communication skills
  • . Client Services experience (preferred)
  • . Make outgoing phone calls to provider/client offices


  • ESSENTIAL FUNCTIONS:

    • Answer questions
    • Process applications
    • Pass on information needed by leadership to complete contracting
    • Track encounters and actions in applicable software

  • . Provide administrative support to remote clients

    • Assemble notes and supporting documentation
    • Assign and/or complete tasks as required

  • . Maintains strict confidentiality; adhering to all HIPAA regulations
  • . Other duties as assigned
  • . Ability to manage multiple tasks to prioritize needs
  • . Strong attention to detail
  • . Strong interpersonal skills with a focus on customer service
  • . Personable and positive demeanor, especially when dealing with customers and clients
  • . Ability to maintain confidentiality of information, exercises good judgment and discretion in handling and disseminating information
  • . Ability to work independently with minimal supervision.
  • . Ability to establish and maintain effective working relationships with peers, providers, management staff and contacts inside and outside of the organization
  • . Excellent follow up, problem solving and organizational skills
  • . Must present a professional appearance and presence when interfacing with customers, staff, management, and vendors
  • . Excellent communication skills, both written and verbal, and ability to adapt communication style to audience
  • . Able to change tasks quickly as business needs dictate
  • . Ability to foster trust and respect among customers, vendors and team members accordingly.


  • REQUIRED COMPETENCIES



    WORK ENVIRONMENT AND PHYSICAL DEMANDS/TRAVEL REQUIREMENTS

  • . Time spent in office environment
  • . Ability to sit and type at a computer terminal for long periods of time utilizing close vision to review reports and documents
  • . Travel: None

  • Job Requirements

    Excellent communication skills required

    CHECK OUT OUR SIMILAR JOBS

    1. Sales Jobs
    2. Customer Service Jobs