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Part -time Desktop Support Position (Long Term) in Bluffton, SC at Vaco

Date Posted: 3/5/2018

Job Snapshot

Job Description


Provides quality customer service and support for designated equipment.

- Escalates problems to appropriate next level of support when necessary.

- Monitors assigned service calls to ensure timely completion.

- Ensures all time reporting, expense reporting, and other required reports are accurate and submitted on time.

- Meets or exceeds various service levels as established by assignment (calls per day, ETA's, on-time response, administrative call closure, customer satisfaction.)

- Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers.

- Willing to do 24/7 support if (required).

Required Skills:

As a Technician you will be required to have exceptional skills in the following areas:

- Minimum of three (1) year direct PC and Laptop Hardware Service experience in a corporate environment.

- In possession of Associate's Degree in Electronics, formal PC hardware service courses, or similar military related training.

- CompTIA A+ Certification (Hardware & Software). Any other IT related certifications is a plus

- Proficiency in desktop support including administration of Windows current and recent versions

- Proficiency in Anti-spyware and Anti-virus software

- Experience with ticketing systems

- Good to have - Knowledge and experience on software and OS deployment

- Good to have - knowledge and experience of supporting tablets for all FTE's

- Basic Knowledge in TCP/IP networking, DNS, DHCP, VPN, RDP, and Active Directory administration.

-Basic knowledge in aspects of wireless networking, WEP, WPA as well as deployment and signal testing practices.

Able to provide Smart Hands Support on Network and server devices

- Evaluation and installation of primary and peripheral computer and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, 66 block patch voice termination panels, multi-port data termination panels.

- Good written and oral communications skills with clients and management. Good people skills.

- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.

- Good punctuality is important. Ability to work with deadlines and complete tasks on-time.

- Reliable transportation

Special Skills

1. Desktop support experience

2. Completes all assigned service calls with professionalism and technical expertise.

3. Quality and service level goals are achieved in a timely manner.

4. Complete all administrative duties correctly and prompt