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Partner Support in New York, NY at Vaco

Date Posted: 7/24/2018

Job Snapshot

Job Description

employment type: contract

The team is working on next-generation immersive ads. The candidate in this role will be responsible for verifying the accuracy and quality of 3D models, identifying opportunities to improve data onboarding processes, and triaging advertiser feedback. The role requires close interaction with internal Engineering, Product, and Business Development teams, as well as third party advertisers and creative agencies.

* Ensure the accuracy, completeness, and overall quality of assets in order to ensure timely product launches
* Execute manual QA checks on partner 3D models and advertising materials
* Compile, analyze, and report QA issues and trends to internal and external stakeholders, summarizing progress toward launch goals
* Triage incoming feedback to diagnose, reproduce, and resolve issues reported by advertisers
* Manage communication between client and partners, creative agencies, advertisers
* Build and share reports internally and externally on campaign analytics
* Build templates and materials that can be easily reused from campaign to campaign
* Assist in onboarding and training other internal support staff

Minimum Qualifications
* BA/BS degree preferred with a strong academic record
* 2-¬3 years of experience in project management, customer service, or sales administration.
* Outstanding written and oral communication skills. Previous direct sales or customer support experience a plus.
* Strong organisational and analytical skills.

Preferred Qualifications
Previous experience or interest in sales, customer support, account management, marketing or consulting. Interest in managing the creative build process with multiple advertisers and creative agencies. Demonstrated experience in managing and improving processes. Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail. Proactive, independent worker with the demonstrated capacity to lead, motivate and work well with others.