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Patient Services Associate in San Diego at Vaco

Date Posted: 2/4/2019

Job Snapshot

  • Employee Type:
  • Location:
    San Diego
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
  • Job ID:

Job Description

Patient Services Associate

The Patient Services Associate is primarily responsible for lab testing coordination and records management. Qualified candidates must also be able to interact with patients with compassion and confidentiality.


  • Answer patient telephone calls/emails; provide information describing the foundation's patient assistance program; make outgoing calls to patients and/or caregivers
  • Coordinate patient intake/registration and tumor testing process
  • Process testing forms and grant requests
  • Serve as a liaison between the foundation, physician's office staff, and molecular profiling labs
  • Monitor testing progress and record with necessary documentation
  • Retrieve, input and modify information in computer-based systems, including insurance information, demographics, clinical data, and test results
  • Maintain, file, and retrieve documents electronically


  • Associates degree or higher or 2 years relevant job experience, preferably in a HIPAA-compliant health care environment
  • Excellent oral and written customer service skills
  • Detail oriented with the ability to enter information accurately
  • Ability to multi-task and prioritize in a fast-paced environment
  • Proficiency with Microsoft office suite
  • Ability to interact with patients with compassion, empathy and confidentiality
  • Familiarity with medical terminology/medical records is strongly desirable