Pharmacy Technician in Dayton, Ohio at Vaco

Date Posted: 8/1/2019

Job Snapshot

Job Description

Pharmacy Technician

Role and Responsibility:

  • Performs technical and clerical duties that do not require the professional clinical judgement of a pharmacist (ex. schedules members, confirms identity, updates demographic information, updates provider information, faxes providers, etc.)
  • Receive and respond to incoming patient calls. Take appropriate action based off protocols & use critical thinking skills to escalate calls to appropriate parties, when needed
  • Ensure each member has a positive experience by providing a high level of customer service by answering promptly & politely
  • Articulates the pharmacist's clinical role in the care of members
  • Introduces and explains the benefits of each clinical program
  • Accurately enters information into appropriate databases in a timely manner
  • Respond to & resolve issues in a timely manner (acknowledge within 24 hours)
  • Collaborate with other departments in the provisions of member care
  • Establish & maintain professional working relationships with all stakeholders
  • Assists in data collection in order to measure outcomes
  • Independently suggests methods to improve processes
  • Meets or exceeds productivity and performance expectations
  • Perform any other job related instructions, as requested

Education / Experience:

  • High school diploma or GED is required
  • Minimum of one (1) year of experience in a clinical call center is preferred
  • Managed care experience is preferred
  • Pharmacy experience in any setting is preferred

Required Competencies / Knowledge / Skills:

  • Basic proficiency in Microsoft Office Suite to include Outlook, Lync, Word, Excel and PowerPoint
  • Familiarity with Medicaid & Medicare is required
  • Able to effectively, positively and efficiently interact with team members and department management; is equally able to work independently
  • Excellent verbal and interpersonal communication skills, especially by phone
  • Able to evaluate information from both oral & written sources
  • Understands the pharmacist's clinical role in the care of members
  • Is organized and learns quickly
  • Excellent listening & time management skills
  • Highly resilient to change
  • Comfortable working in a fast-paced environment
  • Is able to multitask yet maintains a high attention to detail
  • Uses proper grammar in print and e-mail communications
  • Highly customer service oriented
  • Critical thinking and problem solving skills
  • Familiarity with medical terminology and medication names
  • Ability to accomplish goals
  • Excellent attendance and punctuality

Licensure / Certification:

  • Pharmacy Technician Certification (CPhT) is preferred

Working Conditions:

  • General office environment; may require to sit/stand for long periods of time

The statements contained herein describe the essential functions of this position and is not an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Job Requirements

Pharmacy Technician Role and Responsibility: Performs technical and clerical duties that do not require the professional clinical judgement of a pharmacist (ex. schedules members, confirms identity, updates demographic information, updates provider information, faxes providers, etc.) Receive and respond to incoming patient calls. Take appropriate action based off protocols & use critical thinking skills to escalate calls to appropriate parties, when needed Ensure each member has a positive experience by providing a high level of customer service by answering promptly & politely Articulates the pharmacist’s clinical role in the care of members Introduces and explains the benefits of each clinical program Accurately enters information into appropriate databases in a timely manner Respond to & resolve issues in a timely manner (acknowledge within 24 hours) Collaborate with other departments in the provisions of member care Establish & maintain professional working relationships with all stakeholders Assists in data collection in order to measure outcomes Independently suggests methods to improve processes Meets or exceeds productivity and performance expectations Perform any other job related instructions, as requested Education / Experience: High school diploma or GED is required Minimum of one (1) year of experience in a clinical call center is preferred Managed care experience is preferred Pharmacy experience in any setting is preferred Required Competencies / Knowledge / Skills: Basic proficiency in Microsoft Office Suite to include Outlook, Lync, Word, Excel and PowerPoint Familiarity with Medicaid & Medicare is required Able to effectively, positively and efficiently interact with team members and department management; is equally able to work independently Excellent verbal and interpersonal communication skills, especially by phone Able to evaluate information from both oral & written sources Understands the pharmacist’s clinical role in the care of members Is organized and learns quickly Excellent listening & time management skills Highly resilient to change Comfortable working in a fast-paced environment Is able to multitask yet maintains a high attention to detail Uses proper grammar in print and e-mail communications Highly customer service oriented Critical thinking and problem solving skills Familiarity with medical terminology and medication names Ability to accomplish goals Excellent attendance and punctuality Licensure / Certification: Pharmacy Technician Certification (CPhT) is preferred Working Conditions: General office environment; may require to sit/stand for long periods of time The statements contained herein describe the essential functions of this position and is not an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.