POS Technician - Contract to Hire in Lake Forest, CA at Vaco

Date Posted: 9/10/2019

Job Snapshot

Job Description

POS Technician - Enterprise Company

Location: Lake Forest

Duration: Contract to Hire

****MUST HAVE/REQUIRED: POS Experience (ALOHA) + Prior IT POS Tech: Retail/Restaurant Support Experience***


REQUIREMENTS:

  • Experience: 2+ years' experience in an IT support department/help desk role, providing PHONE/EMAIL Remote end-user support
  • Computer Software Skills: Microsoft Office Excel, Word, Outlook, PowerPoint, Access and the internet. Must be skilled with troubleshooting and problem solving a multitude of computer problems. Proficiency with setting up and maintaining software and hardware connections is required.

Type of support:

  • Call Center Environment

    -Remote login with Comand Center and Aloha Quick Service is a plus



Job Duties:

  • Answers, evaluates and prioritizes incoming telephone, voice/e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
  • Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
  • Monitors and troubleshoots daily polling processes.
  • Calls software and hardware vendors to request service regarding defective products.
  • Performs level I troubleshooting for Helpdesk trouble tickets.
  • Supports new product implementation.
  • Interface with external vendors such as POS companies to resolve problems.
  • Document Helpdesk processes and FAQ documents for Helpdesk portal.
  • Consults with management to explain software errors or to recommend changes to programs.
  • Interacts professionally and ethically, constructively participating as a collaborative team member or leader in pursuit of common goals.